1. Logan Sales and Service and H&M Heating& Cooling
- 23 years in business
- 20 hires on Thumbtack
- Serves Dayton, OH
"Joe showed up right on time and went right at diagnosing our HVAC unit problem. He was friendly and transparent about everything from the very start with the first thumbtack message right down to the final evaluation.
Our fan motor being the issue, he was straight up about how much it would cost for him to fix it. The BEST part was that he told me what would entail, how to do it, and where to buy the part right here in town if I felt handy enough to do it. He didn't try to push a story about how it was something only a professional should do without blowing up the house, or sell us on buying the part from his shop. He didn't even want me to pay for the consultation (even though I wasn't going to let him leave without at least a donation toward his Buy Yourself A Nice Lunch fund).
It was a truly refreshing thing to find a service professional that was honest and wasn't trying to sell us on anything other than the hope that our AC situation would be fixed. His diagnosis alone was what gave me the confidence to try a last ditch effort on a DIY repair, now that I knew what part needed focusing on as the root of the problem, and I ended up getting it all working without even needing a replacement part.
Without a doubt, I will be coming to Joe for any repairs that are beyond my novice handyman hobbying abilities from here on out."