Ace Hardware Home Services - Dayton
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Responds in about 35 min
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About
Ace Hardware Home Services Heating and Cooling specializes in full-service HVAC installation, repair, and maintenance services for residential and commercial projects including AC units, heating, geothermal, and indoor air quality products. The business was started in 1978 by Frank Detmer Sr. and Frank Detmer Jr. and passed down to Eric and Matt Detmer. Today the reputation for stellar customer service continues with General Manager Matt Detmer and his brother Eric. The Detmer family's three generations of experience paired with the helpful spirit of Ace Hardware Home Services has proven to be a winning combination, serving customers in Dayton and Springfield Ohio.
Overview
Hired 1 time
Serves Dayton, OH
Background checked
License verified
35 employees
47 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Social media
Services offered
Service needed
Type of heating system
Furnace
Boiler
Heat Pump
Other
Fuel source
Natural gas
Propane gas
Electricity
Other
Projects and media
8 photos
Projects and media
8 photos
Reviews
Exceptional 5.0
78 reviews
5
96%
4
4%
3
0%
2
0%
1
0%
Read reviews that mention:
Past Customer
Aug 8, 2025
From Google
My old "smart" thermostat died. I had originally hired a different company (that I will NEVER use again) because they were the company that had installed the HVAC system in my condo under the previous owner. This other company promised they could rewire/switch out my type of thermostat for another, did it incorrectly, "fixed" it with an overpriced upgrade of my told thermostat, but then my AC was not blowing cold (right before a 3-week heat wave). 3 different techs came and claimed different things, finally ending on two parts being broken on my compressor (keep in mind there were no issues prior to the thermostat dying/before this company messing with everything). Said part(s) would be in in a couple days and wouldn't tell me what it would cost (they just kept saying it was under warranty, which the parts are, but labor isn't). They shut off my system during that time telling me it was broken and wouldn't work anyway so I should keep it off. 3 weeks later with no AC and no update on when the parts were coming in and finally being told it'd be close to $1k in labor (and we had already paid $1.5k for the thermostat issues) I called around trying to find a company that worked with my type of unit (Lennox communicating system). Found Detmer/Ace Hardware and I'm so mad I didn't find them sooner. My technician was polite, knowledgeable, and thorough (and got scheduled for 1-2 days after calling). He tested the unit and tested the parts that the other company claimed were broken and they were fine. He got my "broken" AC working again just by turning it back on. He did spend time thoroughly checking the unit, and determined one of the "broken" parts wasn't broken exactly but wasn't acting quite right, advised replacing it but said the other part was fine. It was going into a weekend, yet they got the part ordered and in by Monday, company called me to schedule the install for the next day (at a more affordable labor cost than the other company was asking, who I still hadn't heard from despite calling them multiple times and being promised I'd get a call the moment the parts were in). He also noticed the other company had turned off my dehumidifier, and he turned it back on for me. Will never let another company touch my HVAC system. Detmer/Ace Hardware only from now on. This is how a company should be. Good communication, knowledge, professionalism, honesty, reasonable price, and good work.
Ace Hardware Home Services - Dayton's reply
Thank you so much for your amazing 5-star review, Nicole! We are thrilled to hear about your positive experience with Ace Hardware Home Services- Dayton, OH. It’s unfortunate how your previous service went, but we're glad our technician could get your AC up and running again in no time. We pride ourselves on good communication and professionalism, and it's wonderful to know those qualities stood out to you. Your trust means the world to us, and we look forward to being your go-to for all your HVAC needs in the future!
Past Customer
Aug 22, 2025
From Google
Installer was fantastic. Professional and knowledgeable. Took the time to explain the whole process. I would highly recommend them for your HVAC needs.
Past Customer
Aug 22, 2025
From Google
In a world where its hard to know which HVAC company to choose, Ive found Joel Stephens, Consultant, and Eric Bollinger, Technician, of Ace Hardware Home Services Heating | Cooling to be the kind of straight forward, helpful experts I needed. Ask for them by name. They know and see things other HVAC companies missed/dont do. They deliver.
Past Customer
Aug 11, 2025
From Google
I would like to say thanks for a job well done. A special thanks to Nikko Johnson for finding and pointing out what really needed to be done with my AC and heating system. Thanks to Joel Stephes for getting the right size heater and air conditioning systems and explaining why I needed that particular size units. A very special thanks to Austin Garrison and his crew that installed the equipment. They showed up on time and got right to work on the installation of the Heati g and Air Conditioning systems. They explain what they were doing and answer any questions I ask. I don't think I could have gotten any better service from anybody else. Again thanks for a job well done.
Ace Hardware Home Services - Dayton's reply
Thank you so much for your amazing 5-star review, Herman! We're thrilled to hear that Nikko, Joel, and Austin provided you with exceptional service for your AC and heating system at Ace Hardware Home Services- Dayton, OH. Our team takes pride in delivering top-quality installations and clear explanations. We're grateful for your kind words and are always here to help whenever you need us. Thanks again for choosing us!
Past Customer
Aug 10, 2025
From Google
We had an awesome experience with the crew. Very knowledgeable and answered all questions and suggestions we had. I would totally recommend them for anyone that needs heating or air conditioning.
Ace Hardware Home Services - Dayton's reply
Thank you so much for the fantastic 5-star review, Melinda! We're thrilled to hear that you had an awesome experience with our crew at Ace Hardware Home Services- Dayton, OH. It's great to know they were knowledgeable and helpful with your heating and air conditioning needs. Your recommendation means the world to us! If you need anything else, just let us know.
Credentials
License
License type: HVAC Contractor
License state: OH
License verified on 9/5/2025
Background Check
Matthew Detmer