FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes we have a standard pricing system we use. All our work is based on a system called Exactimate and agreed pricing with the insurance companies.
- What is your typical process for working with a new customer?
1. Conduct FREE evaluation of the home. 2. Recommend a course of action with the property owner. 3. Agree with property owner on the process and actions to take. 4. Have property owner sign work authorization. 5. Complete work. 6. Walk property owner thru work and gain agreement for Certificate of Satisfaction of work. 7. Follow-ups with property owner and insurance company.
- What education and/or training do you have that relates to your work?
All technicians and General Manager are IICRC certified in water and mold remediation. IICRC is the leading National certification body in the restoration business. The IICRC is an ANSI certified organization.