What is your typical process for working with a new customer?
Prospective customer email or call me asking for quote. I ask for the type of translation needed and time frame. Customer either comes in person or sends me scanned copy of document(s). I translate document (s) and have them notarized. Finally, I mail documents via Priority Mail after customer either pay me in person or via PayPal.
What education and/or training do you have that relates to your work?
I am a native Spanish speaker with more than 40 years leaving in the USA.
I have a BS in Business with major in Marketing and minors in Computer Science and Spanish.
As an immigrant, I understand the needs of my customer and the require documents by INS.
How did you get started doing this type of work?
After many years of working as a technical writer I decided to work from home rather than commute.
What types of customers have you worked with?
Birth certificates, divorce decree, police records, transcripts, dead certificates, marriage certificates, diplomas, etc.
What advice would you give a customer looking to hire a provider in your area of work?
Be sure you do your homework, making sure you find out the type of service it is offered, the accuracy and time to get back your assignment, the translator's knowledge of the target language, any references or recommendation the translator might have, make sure any certification and notarization is included in the price quoted, type of payment accepted, very important, communication with the client, specially if it is a large assignment and the translator might need clarifications, neat and free of errors work, method of shipment and make sure all your needs are going to be met by the person you choose. You can depend on me to offer all those qualities and more...
What questions should customers think through before talking to professionals about their project?
I am an immigrant and I understand very well the immigration process and also getting your transcript translated to continue your education or getting credits for your grades.