FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What You Can Expect We provide customized quotes based on your specific facility size, service scope, and frequency (weekly, nightly, daily, etc.). The cost is influenced by factors such as square footage, type of facility (office building, medical facility, warehouse, retail, educational facility), required service level (routine janitorial, deep‑cleaning, post‑construction cleanup, or pressure washing), and any special client requests. We are fully insured and operate with professional teams. These standards help ensure predictable pricing and accountability. Our communications are transparent: we’ll provide an estimate and scope of work in writing, so you know in advance what services are included. 💡 Discounts & Value‑Adds For recurring contracts (e.g., nightly service or multiple nights per week) we often offer better rates than one‑time or ad‑hoc cleans, because the relationship is ongoing and predictable. Because we serve multiple sectors (office, medical, warehouse, retail, educational), we can bundle services — for example, combining routine janitorial with periodic deep cleaning — and that bundling can deliver cost efficiencies. If your facility has flexible scheduling (e.g., cleaning after hours) or multiple service areas, we can often structure a more advantageous pricing model. While we don’t publish fixed public “discount codes”, we work with clients to tailor a plan that fits their budget and service expectations. ⚠️ Fees & Additional Charges to Be Aware Of If the scope of work changes significantly (for example: increased square footage, additional service areas, more frequent deep‑cleaning than originally quoted), we may need to adjust the rate. Special services outside the original scope (e.g., emergency cleanup, major post‑construction remediation, stain removal, specialty flooring or window treatments) may incur additional fees. For emergency or after‑hours service (outside normal contracted hours), there may be premium rates due to the urgency and staffing required. If access or on‑site circumstances are challenging (such as restricted building access, extraordinary equipment needed, or severe contamination), additional costs may apply. Cancellation or rescheduling of contracted service may lead to short‑notice fees (depending on contract terms). 📞 Next Step To ensure you have the most accurate and fair pricing: Let us know the facility type, square footage, frequency of cleaning, and specific services required (e.g., daily janitorial + monthly deep clean + annual pressure wash). We’ll prepare a detailed estimate, outlining exactly what’s included, the schedule, any optional services, and the payment terms. You’ll have full transparency ahead of contract signing.
- What is your typical process for working with a new customer?
Discovery & Needs Assessment We begin with an in‑depth conversation to understand your facility: type (office building, medical facility, warehouse, retail space, educational facility), size (square footage), layout, frequency of service required (nightly, weekly, ad‑hoc), and any special considerations (special flooring, high‑traffic areas, sensitive zones, emergency cleaning needs). In this phase, we discuss which of our services apply: Commercial Janitorial, Deep Cleaning, Post‑Construction Cleanup, Pressure Washing. We also review any existing cleaning program, expectations you have for quality, access, security, and building limitations (after‑hours access, occupied vs unoccupied hours). 2. Proposal & Scope Definition Based on the assessment, we prepare a detailed proposal and scope of work. This document clearly outlines: Services included (for example: nightly janitorial + monthly deep clean + annual pressure wash) Frequency, timing, staffing plan Any exclusions or special conditions Equipment, supplies and whether those are provided by Evertrust or by the client Emergency / 24‑7 service availability and how that is handled We also clarify certification, insurance (we’re fully insured) and our professional standards so you know what quality to expect. We review pricing based on the proposal and explain how the pricing is structured (see pricing discussion) and any options or value‑adds (e.g., bundling services) we can offer. 3. Contract & Onboarding Once you approve the proposal and scope, we move to contract execution. The contract will reflect the agreed‑upon services, schedule, pricing, any required terms (access arrangements, security protocols, after‑hours procedures). We schedule the start date and confirm contact points: your facility manager, our account manager, supervisory staff. A site walk‑through or orientation may be performed by our team to confirm logistics (access keys/cards, after‑hours entry, secure areas, disposal procedures, special equipment). We also set up communication protocols: how you will contact us for normal service, how 24/7 emergency cleaning is handled, how performance will be reviewed. 4. Initial Service Delivery & Quality Setup On the start date we deploy the service team as scheduled. We ensure our uniformed staff (in our company standard blue uniforms with Evertrust Service logo) arrive on‑site, introduce themselves, and begin the service according to the scope. Our on‑site supervisor (or designated manager) will monitor initial shifts closely to ensure staffing, equipment and workflow are aligned with the scope. We typically conduct a quality check after the first service or first week, confirm any findings, and ensure your satisfaction. If you have any preferred checklist items (floors, restrooms, windows, high‑touch surfaces) we implement them immediately and can provide reporting or documentation if needed. 5. Ongoing Service, Review & Optimization We provide routine service according to the schedule. Because we are fully insured and professionally managed, you benefit from consistent performance and accountability. We keep regular communication: monthly or quarterly review calls (or as you prefer), where we discuss service quality, any issues, upcoming activities (deep‑cleaning, pressure‑washing), staffing or scope adjustments. If at any time your facility changes (for example: building expansion, new wing, higher traffic, post‑construction work), we revisit the scope and adjust accordingly (with transparent pricing adjustments if needed). We also provide 24/7 emergency service as required: if there’s a spill, after‑hours incident, construction dust event, we have a response plan. 6. Continuous Improvement & Your Satisfaction Our mission with Evertrust Service is not just to “clean” but to deliver a high standard of facility appearance, health & safety, and reliability. We solicit your feedback and act on it: service quality reviews, satisfaction surveys, escalation procedures for any concerns. We stay aligned with best practices in commercial cleaning, industry trends (e.g., COVID‑era high‑touch‑surface protocols, green cleaning options), and adapt as required. If you’d like us to deliver reporting or key‑performance‑indicators (KPIs) (for example: incidents logged, responsiveness, cleaning checklists completed), we are happy to incorporate those into our service. 📞 Your Next Step If you’d like to move forward, we can schedule our discovery call this week. Please provide: Facility type and size Frequency of service you’re looking for Which services you’re interested in (janitorial, deep cleaning, post‑construction, pressure wash) Any special conditions (occupied hours, emergency needs, high‑sensitivity areas) We’ll follow up promptly with the detailed proposal and schedule your onboarding.
- What education and/or training do you have that relates to your work?
Education & Training Highlights Industry‑Standard Cleaning Training Our staff receive training in the proper use of cleaning chemicals and equipment specific to commercial environments (offices, medical facilities, factories, warehouses, retail, educational spaces). This includes safety protocols (e.g., hazard communication, MSDS compliance), infection‑control measures, and best practices for cleaning high‑touch surfaces, restrooms, floors and other high‑traffic zones. Specialized Service Training For our deep‑cleaning and post‑construction cleanup services, our team is trained in handling dust, debris, building materials, special finishes, and equipment specific to that environment. For pressure‑washing services, training covers safe use of high‑pressure equipment, selecting appropriate settings for different surface types, and protecting adjacent areas from overspray. Ongoing Professional Development & Quality Assurance Regular refresher training is provided to keep our team current with evolving facility‑maintenance and cleaning‑industry standards (e.g., updated guidance for healthcare‑facility cleaning, green‑cleaning options, high‑efficiency equipment). Supervisors perform monitoring and quality‑audits; feedback loops and improvement processes reinforce training outcomes and service reliability. Compliance & Insurance We are fully insured, which requires us to maintain verified training records, professional liability coverage, and documented procedures—so you can rest assured our team meets formal operational and safety standards.