What is your typical process for working with a new customer?
I usually try to explain everything I do and keep them posted with text messages. This way, we both are on the same page and a customer can get used to my thought process.
What education and/or training do you have that relates to your work?
I am required to take classes so I can keep my license current. I study electrical, plumbing, and business management topics that make me more productive ...helps customers make a better choice.
Do you have a standard pricing system for your service? If so, please share the details here.
Pricing is based on the amount of time it takes an experienced person to complete a job Heating and plumbing are flat rate and so is many of my jobs. $59 service call and $12 p/ quarter hour for repair work. I bid out large jobs at a flat price too.
How did you get started doing this type of work?
I was repairing old houses and then I wanted to have the air conditioning systems installed. This kind of work suits my nature well. I like to solve problems, make things clean and learn about new technology that helps everyone save our natural resources.
What types of customers have you worked with?
I worked in the big city of Phoenix in the 80's and 90's, so fast thinking people who want things done yesterday was my first experience. Here in Ohio, I learned to be more patient working with farmers, more exact working with accountants, more efficient working with engineers and just to be myself working with homeownerst looking for a honest guy who does what he says he'll do.
Describe a recent project you are fond of. How long did it take?
I installed a complete furnace for a family in Findlay, Ohio. Paul has a baby and his wife said she noticed her hands were itchy during the winter from running the forced air heating. The new heating system was good, but what was even better was the humidifier helped the situation with his wife's hands and I cleaned the air ducts, so there child didn't have to be the one to find the dust bunnies anymore.
What advice would you give a customer looking to hire a provider in your area of work?
If you do a little research about the local business your thinking to hire, ask yourself why are they credible to be in my house? Are they member of the BBB? Will they stick to their estimate? How long will I have to wait before they estimate my job and start it?
What questions should customers think through before talking to professionals about their project?
Have you called your home warranty company? Would you like to talk someone right away about the project? If yes, would you text your request to me? If you work during the day, do you have someone that can be at your home while I am working there?