FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use Xactimate, the same estimating software the insurance companies use. This alignment helps our estimates move through the insurance approval process quickly. For self-pay jobs, we provide an approximate price following an on-site inspection.
- What is your typical process for working with a new customer?
We collect the customer's information including their name, address, email, and a short description of the situation. Then we schedule an inspection. If it's an emergency, we are on site within one hour. From there, we discuss our professional recommendations and put together a plan and scope of work.
- What education and/or training do you have that relates to your work?
Our team members have over six years of experience in restoration work, some of it gained while learning at other restoration companies. We are IICRC certified.