FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At TruBlue of Licking County, we believe in transparent, fair pricing with no surprises. Here's what our customers should know: Free Estimates: We offer free, no-obligation quotes for all services so you can plan ahead with confidence. Custom Pricing Based on Service: Pricing varies depending on the scope of your project—whether it’s a one-time repair, senior safety upgrade, or a monthly maintenance plan. We’ll work with your budget and goals. Hourly & Flat-Rate Options: For smaller jobs, we often use hourly rates; for larger projects, we can provide flat-rate pricing. Home Ally Maintenance Plans: Ask about our affordable recurring maintenance packages designed to save you money in the long run—ideal for busy homeowners and seniors aging in place. No Hidden Fees: We believe in upfront pricing—you’ll never be surprised by extra charges or unnecessary upsells. Veteran & Senior Discounts: We proudly offer special discounts for veterans and seniors—just ask during your estimate.
- What is your typical process for working with a new customer?
At TruBlue of Licking County, our goal is to make home maintenance and repairs simple, stress-free, and trustworthy—right from the start. Here's what you can expect when working with us: 1. Initial Contact: You reach out by phone, email, or through our website. We’ll gather a few quick details about your needs and schedule a convenient time to connect. 2. Free Consultation & Estimate: We visit your home to understand the scope of work. Then we provide a clear, no-obligation estimate—no hidden fees, no pressure. 3. Scheduling the Work: Once approved, we schedule the work around your timeline. For recurring services, we’ll help you set up a customized Home Ally Maintenance Plan to handle everything automatically. 4. On-Time, Professional Service: Our Tru-Pro® Technicians show up on time, in uniform, and ready to work. They’re fully background-checked, bonded, and insured for your peace of mind. 5. Final Walkthrough & Follow-Up: We review all completed work with you to ensure you're 100% satisfied. We’re not done until you’re happy. 6. Ongoing Support: Need us again? We’re just a call or click away. Many of our customers choose our monthly maintenance plans for year-round home care with fewer surprises.
- What education and/or training do you have that relates to your work?
At TruBlue of Licking County, our team combines professional experience with specialized training to deliver safe, high-quality home services you can rely on. Here’s what sets us apart: ✅ Certified Senior Home Safety Specialists™: We are trained and certified to assess and modify homes for aging-in-place, helping seniors live safely and independently. This includes expertise in: Grab bar installation, Fall prevention modifications, ADA compliance best practices 🧰 Tru-Pro® Technician Standards, All technicians are: Background-checked, Bonded and insured. Trained in a wide range of home repairs, handyman tasks, and maintenance needs. They also receive ongoing training in safety, efficiency, and customer service. 🔧 Experience You Can Trust: Our team brings years of hands-on experience in: Residential repairs and remodeling, Preventative home maintenance, Safety-first upgrades for seniors and busy families 🏡 Franchise Support & Standards As part of the TruBlue Home Service Ally® network, we follow national quality standards and benefit from professional training, modern estimating tools, and a focus on dependable customer service.