If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We are a locally owned and operated flooring store serving the Akron, Canton, and south Cleveland area. Our Design Associates go to our customer's location with a mobile showroom filled with over 3,000 samples of all types of flooring including carpet, hardwood, luxury vinyl, engineered tile and stone, and laminate. We provide a complimentary consultation complete with inspection and measurement of the project, review of samples and the presentation of a detailed quote. We then manage the project from start to finish, ensuring our customer's complete satisfaction and enjoyment of their new space.
We are so excited to bring this personalized service to our customers and we are committed to providing to best in-home flooring experience, working collaboratively with our customers to find products that meet their needs, match their styles and fit their budgets. We also enjoy being able to give back to our communities- our company donates money to and raises awareness for different organizations each month (our Monthly Missions) and we have a partnership with St. Jude Children's Research Hospital to donate a portion of proceeds of certain products to help raise money to find cures.
We'd love to offer you a free in-home estimate to discuss your specific needs and to give you the most accurate quote for your job. We look forward to hearing from you!
Overview
Hired 13 times
1 similar job done near you
Background checked
6 employees
56 years in business
Business hours
SunClosedMon9:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
61 reviews
5
98%
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Read reviews that mention:
Aimee W.
Aug 18, 2019
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Hired on Thumbtack
Matt was great to deal with on the sales end, he was very helpful and responsive, especially as he was working with us before our arrival from overseas! The hardwood floor expert they contract with, Don Marshall, is a super star, and did an amazing job refinishing our floors before we moved in. They gave us a price and a timeline and stuck to both! Will definitely hire them again in the future.
Details: 1,501 - 2,000 sq ft • Stairs • I do not need a stain applied • Residential
Hardwood Floor Refinishing
Sammy N.
Sep 9, 2019
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Hired on Thumbtack
Matt was quick with bringing samples for me to choose, and Justin and Matt did great job on the floors! Amazing company to work with!
Details: Vinyl or linoleum • 1,001 - 1,500 sq ft • Carpet • Flooring professional • Home
Floor Installation or Replacement
Stacey M.
Apr 17, 2017
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Hired on Thumbtack
Tracy was excellent to work with, quick to respond and made the entire process of refinishing our floor a breeze! The service was prompt. Our technician was, professional very detailed and experienced. Highly recommend!
Hardwood Floor Refinishing
Melissa H.
Jul 2, 2021
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Hired on Thumbtack
Got a quick response from Floor Coverings International and they had an estimator out same day. He was clean and professional and listened to what we needed without trying upsell us. Among several quotes, theirs was the best we received. Our installers did excellent work and the new carpet looks fantastic! Very happy with our purchase and experience.
Details: 501 - 1,000 sq ft • 2 rooms • Carpet • As recommended by professional • I'd like the pro to buy the carpet • Residential
Carpet Installation
John B.
Jun 23, 2020
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From Google
Our flooring job was supposed to take only 2 days and ended up taking about a week. After taking up carpet we found tile and sub flooring had water damage. Our sub floors had to be taken out and replaced. The previous owners had to have known he bad the floor was damaged because they just covered it up. But John our salesman and Bud our installer wanted to do the job right and took the extra time and corrected our problems! We are so very happy with our flooring!! Thank you Floor Coverings International!!!
Floor Coverings International Cleveland South's reply
First, we'd like to thank you for your patience and this nice review. I've been doing the floor gig for a long time, but I still don't have X-ray vision. I am so glad that you believed in our process and capabilities, and that we were able to fix everything the right way.
I am so happy with the way your floor turned out. Not only is it stable and solid now, but it looks great.
Thank you again for the kind review.
John
Credentials
Background Check
Tracy Moten
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We don't have any price gimmicks or ""one week only sales"". There are no ""buy 2 rooms get 1 free"" type of stuff.
We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
What is your typical process for working with a new customer?
When we go to a customer's home for their free consultation we take the time to find out what their wants and needs are for their space. We measure the space, view and discuss different samples, and provide a detailed quote for the project. We help them find products that fit their family's lifestyle and budget. We know that what works for one family, may not be a practical choice for another and we have many child and pet friendly options that not only perform well, but also look beautiful!
What education and/or training do you have that relates to your work?
Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training.
We visit the home office in Atlanta 2-4 times a year for specialized workshops.
We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry.
Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.
