Technology constantly changes, but two things never do. Customer Service and Correct the problem.
Customer Service. It’s how I’m above others.
After spending 15 years in the retail environment assisting customers with needs and resolving complaints, I’ve developed the skills and attitude to deal with people in general. I teach and train others in my knowledge and skill set to deal with technology issues and remove the intimidation factor that technology can invoke in some people, increasing productivity and performance.
Correct the problem. My only solution.
I will work tirelessly to correct problems, and communicate with those who need to be involved to get results accomplished. I do not allow things to be left incomplete, and in a state of disarray. I ensure successful resolution and then verify with customers that the solution has met their expectations.
Computers and technology have been my passion since learning the basics in 1995. I enjoy helping others with computer, network, and security concerns. I would love the opportunity to serve your computer or networking needs.
Overview
Hired 70 times
Background checked
1 employee
10 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash and Credit card.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2020
2019
2018
2017
Services offered
Topic areas
Understanding pc
Word processing
Email
Presentation
Work location
My customers travel to me
I travel to my customers
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, responsiveness, and value.
Excellent 4.9
51 reviews
5
96%
4
2%
3
0%
2
0%
1
2%
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Read reviews that mention:
Jere A.
Jan 10, 2020
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Hired on Thumbtack
I am extremely satisfied with Kenn's work. When I explained the problems I was having he knew exactly what to look for and then went the extra mile by cleaning up stuff I didn't need. My computer runs much faster now with no problems. I feel comfortable asking him dumb questions!
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Tony B.
Jul 20, 2017
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Hired on Thumbtack
I could not be more pleased with the installation of a new All In One Computer making sure that security & privacy issue were set properly. I have had no issued with the new installation.
Ken also adjusted my router & much improved WIFI through out our unit. Ken also completely dismantled my old 6 Yr old computer & made it ready for deposal, all at a very reasonable price.
I feel confident to recommend Ken for all of your IT work & problems.
Computer Repair
Gina F.
Oct 2, 2019
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Hired on Thumbtack
I was very pleased with the whole experience, he was knowledgeable, friendly and worth the amount charged. He gave me a lot of information on how it works and how to get a better and faster computer system.
Thank you!
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Luanna H.
Feb 25, 2017
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Hired on Thumbtack
Kenn was great, showed up on time, ran the needed scans, asked the needed questions, and found and fixed the problem. I felt quite comfortable at all times, and Kenn explained things so I understood them. I don't want computer problems, but now I know I have someone to help me.
Computer Repair
Deborah G.
Jul 17, 2017
•
Hired on Thumbtack
Amazing IT Guy was punctual, pleasant, knew what to do and got my computer issue fixed. My money was very well spent and I will definitely use him again!
Computer Repair
Credentials
Background Check
Kenneth Herzler
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Standard Pricing is $70 per hour. Running bulk network cabling (via attic/ceiling or through walls) is $80 per hour.
What education and/or training do you have that relates to your work?
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA Security+ Certification
Microsoft MTA - Windows Operating Systems
Microsoft MTA - Windows Server
Microsoft MTA - Networking
Microsoft MTA - Security
TestOut Certicifation - Client Pro
TestOut Certicifation - PC Pro
TestOut Certicifation - Network Pro
TestOut Certicifation- Security Pro
How did you get started doing this type of work?
I have had a passion for computers and technology for years. After spending 15 years with a major retailer's automotive business, they decided they no longer needed my services. (basically, I feel I made too much money per hour and they could hire someone to do the job at a cheaper rate) At that point, I decided to follow my passion and go back to school for computers and networking. Upon completion (and many positive interviews) I realized that no one really wanted to hire an employee that wasn't younger. I opted to start my own business providing people with affordable computer and networking services, as well as great customer service.
