Amazing IT Guy
Amazing IT Guy

Amazing IT Guy

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Introduction: Technology constantly changes, but two things never do. Customer Service and Correct the problem. Customer Service. It’s how I’m above others. After spending 15 years in the retail environment assisting customers with needs and resolving complaints, I’ve developed the skills and attitude to deal with people in general. I teach and train others in my knowledge and skill set to deal with technology issues and remove the intimidation factor that technology can invoke in some people, increasing productivity and performance. Correct the problem. My only solution. I will work tirelessly to correct problems, and communicate with those who need to be involved to get results accomplished. I do not allow things to be left incomplete, and in a state of disarray. I ensure successful resolution and then verify with customers that the solution has met their expectations. Computers and technology have been my passion since learning the basics in 1995. I enjoy helping others with computer, network, and security concerns. I would love the opportunity to serve your computer or networking needs.
Overview

Hired 62 times

Background checked

1 employee

5 years in business

Payment methods

Cash, Credit card

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Featured Projects

3 photos

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

46 reviews

5
98%
4
2%
3
0%
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Read reviews that mention:


April s.

Computer Repair

Very good work. Communication is very important and he is very good about communicating with you. Priced very well. I found my IT guy.
Sep 23, 2020
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Verified
Jere A.

Computer Repair

I am extremely satisfied with Kenn's work. When I explained the problems I was having he knew exactly what to look for and then went the extra mile by cleaning up stuff I didn't need. My computer runs much faster now with no problems. I feel comfortable asking him dumb questions!
Jan 11, 2020
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Verified
Gina F.

Computer Repair

I was very pleased with the whole experience, he was knowledgeable, friendly and worth the amount charged. He gave me a lot of information on how it works and how to get a better and faster computer system. Thank you!
Oct 3, 2019
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Verified
Jayne R.

Computer Repair

He was very knowledgeable, worked quickly and competently and was also a good explainer so that I could better understand what he was doing. I was dreading this experience but it turned out just fine because he knew exactly what he was doing and was so easy to work with.
May 9, 2020
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Verified
Chris C.

Computer Repair

Ken was very responsive and professional throughout our interactions. He's very knowledgeable about computers and does a good job putting his customer's wants first. Highly recommend for anyone needing computer repair.
Oct 6, 2017
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Verified
Credentials
Background Check

Kenneth Herzler

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Standard Pricing is $40 per hour. Running bulk network cabling (via attic/ceiling or through walls) is $45 per hour.

  • What education and/or training do you have that relates to your work?

    CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification Microsoft MTA - Windows Operating Systems Microsoft MTA - Windows Server Microsoft MTA - Networking Microsoft MTA - Security TestOut Certicifation - Client Pro TestOut Certicifation - PC Pro TestOut Certicifation - Network Pro TestOut Certicifation- Security Pro

  • How did you get started doing this type of work?

    I have had a passion for computers and technology for years. After spending 15 years with a major retailer's automotive business, they decided they no longer needed my services. (basically, I feel I made too much money per hour and they could hire someone to do the job at a cheaper rate) At that point, I decided to follow my passion and go back to school for computers and networking. Upon completion (and many positive interviews) I realized that no one really wanted to hire an employee that wasn't younger. I opted to start my own business providing people with affordable computer and networking services, as well as great customer service.

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