Amazing IT Guy

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Introduction: Technology constantly changes, but two things never do. Customer Service and Correct the problem. Customer Service. It’s how I’m above others. After spending 15 years in the retail environment assisting customers with needs and resolving complaints, I’ve developed the skills and attitude to deal with people in general. I teach and train others in my knowledge and skill set to deal with technology issues and remove the intimidation factor that technology can invoke in some people, increasing productivity and performance. Correct the problem. My only solution. I will work tirelessly to correct problems, and communicate with those who need to be involved to get results accomplished. I do not allow things to be left incomplete, and in a state of disarray. I ensure successful resolution and then verify with customers that the solution has met their expectations. Computers and technology have been my passion since learning the basics in 1995. I enjoy helping others with computer, network, and security concerns. I would love the opportunity to serve your computer or networking needs.

Overview

Hired 62 times

Serves Claremore, OK

Background checked

1 employee

6 years in business

Payment methods

Cash, Credit card

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Featured Projects

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Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

46 reviews

5

98%

4

2%

3

0%

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Read reviews that mention:

Jere A.

Jan 10, 2020

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Hired on Thumbtack

I am extremely satisfied with Kenn's work. When I explained the problems I was having he knew exactly what to look for and then went the extra mile by cleaning up stuff I didn't need. My computer runs much faster now with no problems. I feel comfortable asking him dumb questions!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Gina F.

Oct 2, 2019

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Hired on Thumbtack

I was very pleased with the whole experience, he was knowledgeable, friendly and worth the amount charged. He gave me a lot of information on how it works and how to get a better and faster computer system. Thank you!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Chris C.

Oct 6, 2017

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Hired on Thumbtack

Ken was very responsive and professional throughout our interactions. He's very knowledgeable about computers and does a good job putting his customer's wants first. Highly recommend for anyone needing computer repair.

Computer Repair

Rammy S.

Sep 24, 2017

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Hired on Thumbtack

Fixed my computer on short notice. Under an hour! Very professional and will be using him for my business and personal computer problems from now on!

Computer Repair

Tony B.

Jul 20, 2017

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Hired on Thumbtack

I could not be more pleased with the installation of a new All In One Computer making sure that security & privacy issue were set properly. I have had no issued with the new installation. Ken also adjusted my router & much improved WIFI through out our unit. Ken also completely dismantled my old 6 Yr old computer & made it ready for deposal, all at a very reasonable price. I feel confident to recommend Ken for all of your IT work & problems.

Computer Repair

Credentials

Background Check

Kenneth Herzler

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Standard Pricing is $55 per hour. Running bulk network cabling (via attic/ceiling or through walls) is $65 per hour.
What education and/or training do you have that relates to your work?
CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification Microsoft MTA - Windows Operating Systems Microsoft MTA - Windows Server Microsoft MTA - Networking Microsoft MTA - Security TestOut Certicifation - Client Pro TestOut Certicifation - PC Pro TestOut Certicifation - Network Pro TestOut Certicifation- Security Pro
How did you get started doing this type of work?
I have had a passion for computers and technology for years. After spending 15 years with a major retailer's automotive business, they decided they no longer needed my services. (basically, I feel I made too much money per hour and they could hire someone to do the job at a cheaper rate) At that point, I decided to follow my passion and go back to school for computers and networking. Upon completion (and many positive interviews) I realized that no one really wanted to hire an employee that wasn't younger. I opted to start my own business providing people with affordable computer and networking services, as well as great customer service.

Amazing IT Guy

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