FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are very competitively priced as we have much less overhead than most because we don’t hire salespeople to price our jobs so there’s no commissions to pay. We were forced to close up the shop due to Covid & now work from home for the first time in over 35 years & this also keeps our overhead to a minimum. We offer discounts to our heroes (military, first-responders, police & fire workers & teachers). There is no sales tax added to services. There are never additional fees or charges that have not been discussed at the time the price/proposal is given.
- What is your typical process for working with a new customer?
I will usually ask a few questions and depending on those answers determine if I can give a price from there or if we need to go take a look at the project site and leave a written proposal there at the time. Our price quotes, whether in-home or over the phone, are always no cost and no obligation - definitely no high pressure sales tactics here. We give them the price and information and let them decide on their time if they’d like to do business with us. We don’t use salesmen so we pay no commission on sales - just Donn or myself giving pricing info. Donn is on every single job ensuring the client gets what was proposed and we never have additional charges or fees added to a job unless a client asks for more..
- What education and/or training do you have that relates to your work?
I have now over 30 years in the business myself along with my husband’s over 45 years in the insulation industry, I believe we are best qualified to help lower your utility bills and keep your home or business quiet & in the comfort zone.