We had scheduled a house cleaning Thursday, 12-22-16 and their cleaning lady scheduled for this could not make it because of car issues. Freda (hope I'm spelling this right) called me immediately when she knew of the issue and apologized very nicely saying she, herself, would come do the cleaning on Christmas Eve morning! She arrived just as promised and did an excellent job. Freda is the owner of the company and because of her dedication and commitment to excellence, she made good on her promise. I am MORE than happy to have them come back on a continuing basis to clean our house. By the way, Freda started this company in October of 2016 and is well on her way to being a premier entrepreneur. I am also very happy to recommend this company to anyone needing home cleaning service.