FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and up front. You'll see a clear price based on the size of your home and the type of clean before you ever book — no hidden fees or surprise charges. Recurring clients (weekly, biweekly, or monthly) get a lower per-visit rate than a one-time clean, and you can add extras like inside the oven or fridge whenever you need them.
- What is your typical process for working with a new customer?
It starts with an easy online booking: tell us your home size, the type of clean you'd like, and your preferred date, and you'll get a price right away. We match you with a trusted, background-checked cleaner, confirm the details, and show up on time. Every job is documented with before-and-after photos, so you can see exactly what was done.
- What education and/or training do you have that relates to your work?
Every Start Fresh cleaner works to our written Standards of Clean — a detailed, room-by-room checklist for standard, deep, and move-out cleans — and is background-checked before their first job. We back the work with quality inspections, and if anything falls short, we re-clean it at no charge.