We asked Troy Pelzel to install a basketball goal, repair some small cracks in the ceiling, paint over scrapes and scuffs on the walls, and fill some small holes in the garage wall. Troy was very friendly and professional from the start. My wife really liked his demeanor. She said he was very kind and not abrasive. He gave us a quote before we even bought the goal and assured us he could install it. Other handymen turned down the project, but Troy stayed true to his promise. His quote beat everyone else's. A week after the goal came, he and his friend Rob came to work on it. It was a 2-day project. They were here a couple of hours each day. Rob focused on the goal each day. Troy did the inside repairs and painting, then helped Rob with the goal. After they started working, we were wondering if he would change his price. There was more work involved than what we anticipated. But Troy never diverted from his quote. Their work was top notch too. Troy followed me through the entire house and painted the scrapes on the walls. He even found some that I hadnt noticed. Rob worked hard outside the whole time and didnt complain once. They were both very pleasant and respectful men. They were easy to talk to and explained their plans. They answered my questions without shooing me away. At the end of the first day, my wife and I were still deciding whether to pour cement into the pole for the goal. Troy and Rob offered to leave it empty at first and come back to fill it if necessary. When they came back the second day, they were prepared to make it a one-and-done project. Evidently Rob had kept thinking about the job after they left because he showed me the water pitchers he bought to cleanly pour the cement into the pole. That impressed me a lot. Then the icing on the cake was that they stayed just to see the look on our sons face when he saw the finished basketball goal for the first time. Troy and Rob are excellent guys, and I would ask them back to work on our house any time. They did great work, had great attitudes, and were very professional.