Q. What is your typical process for working with a new customer?
A. It's difficult to explain terminology and
Q. What types of customers have you worked with?
A. There are a few common areas that are frequently seen in both home and business.
First is virus removal. There are so many types of virus attacks; it can be a dangerous place for a PC. To name a few: Worms, Trojan horse, Boot-sector; macro, Memory, Root-kit, Mal-ware, Hijack, resident and Web-script. Arming yourself with the best protection is very important.
Second is failed hardware. There are hardware components that tend to fail more than others. Hard Drives, Power Supplies, Video cards and Motherboards are among those. Maintaining a cool and clean environment will increase the life of the PC.
Third is Data Migration and Backup. It is crucial that you determine a backup plan and put it in place. Even if your computer dies, most of the time if your hard drive is still working, we can get that data! If the hard drive does die, ensuring you have a backup in place will protect your files!
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. Dealing with a broken computer can be a difficult process to manage, especially if it's not something you have dealt with before. Finding the right company to assist you can make all the difference in the world.
Adept offers a variety of services. These services cover almost every imaginable scenario, from virus removal to business networking; or perhaps you're looking to buy a new PC or maybe just find out some information. Simply stop in, give us a call, or send an email.
Our staff is highly experienced, and we've been in business for over 30 years. We are here to help you, you only have to ask!
Q. What questions should customers think through before talking to
professionals about their project?
A. We give the customer one on one service and let them know up front the estimated cost and explain to them in detail what was done after repairs.