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About
I.T. by Z Solutions may be a relatively new business, but don't let that mislead you. We have over 15 years experience building, diagnosing, and repairing PC and Mac computers. Tablets and Smartphones are within our realm of expertise as well. We pride ourselves on customer service more than any place you're likely to encounter. I know we've all heard that before, but we will back it up! Whether it involves working after business hours or driving to another city, we will make sure you are satisfied.
We’re committed to providing you with the highest level of service, so you’ll always choose us for your maintenance and repair needs. For most people, having to get their computer or phone repaired is not fun or convenient. So, I want make the process as easy and enjoyable as possible for you. I genuinely care about helping you and giving you the best solution. We may not be related, but you’ll feel like we’re family.
Overview
Hired 87 times
Background checked
1 employee
11 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, Google Pay, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
2017
Services offered
Topic areas
Understanding pc
Understanding mac
Spreadsheets
Word processing
Work location
My customers travel to me
I travel to my customers
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and value.
Excellent 4.9
57 reviews
5
91%
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9%
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Read reviews that mention:
Penny S.
Aug 29, 2016
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Hired on Thumbtack
It is hard to say exactly what Zac did. Basically he was able to start my computer ( which I had not been able to do) and restored all of my files. He completely cleaned up everything, found the virus in the computer and got rid of it , created a restore point and many other little things and when he was finished my PC ran like it was brand new. I really thought that this 6 month old PC was toast-then it met Zac.
Zac is a very, very pleasant and professional young man who knows his stuff. He was dressed professionally and conducted himself as such. He is extremely knowledgable about his job and it is very obvious that he loves and takes pride in what he does. Zac is professional but not stuffy. His communication skills are exceptional and unlike most young men of today he was able to speak without using profanity.
I am not able to adequately do justice to Zac. He is an exceptional young man who has found his passion in computer technology and restoration. I will keep him on my speed dial just to keep my PC's running smoothly.
There are several computer repair shops in my community but I have used some of them and it seemed that the repairs needed to be repaired and my PCs were always in the shop. So I did not trust them to adequately deal with my PC. But when Zac responded to my situation I immediately knew that he was very professional and knew his stuff. And meeting him in person reaffirmed that thought. I would trust Zac with any problem I have with my PC's or other technology such as my cell phone for example.. He is just that good and I am lucky to have found him!
I.T. by Z Solutions LLC's reply
Thank you so much for the kind words and I appreciate the hospitality you showed me on my visit. Call me anytime!
Computer Repair
JUDY K.
Mar 11, 2017
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Hired on Thumbtack
Zach was incredibly professional and was able to fix my computer and make some well needed upgrades as well! I would recommend him to anyone looking for expert IT assistance!
I.T. by Z Solutions LLC's reply
Thank you Judy!
Computer Repair
Marlene B.
Mar 3, 2017
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Hired on Thumbtack
I am a "computer illiterate," just very basic knowledge. I could not get my new computer to connect to the internet. Very quickly, Zach found the problem and what was needed to fix it. He went and bought the adapter, came back, installed it, connected the printer. Problem solved. I am 100% satisfied with his service. No one could have done better.
I.T. by Z Solutions LLC's reply
Thank you Marlene! I appreciate it!
Computer Repair
Deb S.
Nov 6, 2016
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Hired on Thumbtack
I was apprehensive I had never met Zack I only learned about him from Thumbtack and the reviews that I had read. Zach arrived on time. Diagnose the problem went out of his way to fix my computer so I would be up and running same day. Zac is now my IT guy. I am very satisfied would recommend I. T. by Z.
I.T. by Z Solutions LLC's reply
I appreciate the feedback Deb! Anytime I can help, let me know!
Computer Repair
Daralyn L.
Oct 21, 2016
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Hired on Thumbtack
It has been a pleasure working with Zach. I hired him to relocate/install an older computer and provide tutoring on
introductory usage/applications, install a child block and educational programs. He provided valuable suggestions which updated and made usage easier. Zach has both patient and enthusiastic. He responds promptly to texts and emails. I highly recommend I.T. by Z Solutions!
I.T. by Z Solutions LLC's reply
Thanks Daralyn! I appreciate that.
Computer Repair
Credentials
Background Check
Zachary Scott
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I base my prices on a per-job basis. Never will I upcharge on a piece of hardware, purchased for a customer, that's needed for a project. I don't think it's fair to buy something on Amazon for a client and then throw a 150-200% markup on it. That's simply not how I do business. All of the costs are discussed prior to work performed and only in some cases, do I ask for payment (for parts) before the job is finished.
What is your typical process for working with a new customer?
My typical process is figuring out what my clients needs are, discussing when they want to get started and making sure they are comfortable with the price. There won't ever be any hidden surprises or inflated markups on products at the end of a job. I promise that.
What education and/or training do you have that relates to your work?
I am 100% self-taught. Experience is key. Actually having hands-on, real-world experience. I am good at my job because I am dedicated to finding the solution for you. There's a very high chance that whatever problem you're facing, I've already dealt with and have an answer for you.
