Kelly's cleaning services LLC ideal clean

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About

My focus is quality! I never cut corners, even when it's more expensive. Some of my competitors are cheaper, but I will take the time to make sure your 100% happy!

Overview

Hired 1 time

Background checked

3 employees

5 years in business

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Basement

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Reviews

Customers rated this pro highly for professionalism, punctuality, and work quality.

3.0

2 reviews

5

50%

4

0%

3

0%

2

0%

1

50%

Scott J.

Dec 24, 2021

Brenda H.

Mar 20, 2022

•

Hired on Thumbtack

I hired Kelly from across the country to clean a 3bedroom house that I moved out of in another state. I had my neighbor let her in. We had lots of thorough communication and followup beforehand, I had the Thumbtack message threads as proof of her $80 "move out" quote/ and $300 quote for blinds, 2 bathrooms, fridge, and stove -what she expected to be 3hrs. Instead, three hours later, she texts me to provide DIFFERENT hourly quotes than what she had originally told me. And said that her rates had changed, and that we had talked 3months prior. Thankfully, I had dates of our conversation and proof of specific "Move out" and "deep clean" quotes that were contradictory, cuz we had spoken only a month prior (not 3months). It ended up taking her over 4hrs to do the job. And the blinds were not done very well in the bedrooms. Nor was the master bath mirror clean, and there was hair & garbage left inside and outside of the shower. She also left garbage on the front porch when she locked herself out. And instead of going next door to notify the neighbor who let her in, so that garbage wasn't just left out like that and placed in the garage like I had asked..... or to atleast let the neighbor know that they could lock back up the house..... she just bailed and took off. Sent me a message that she couldn't stay longer and would expect payment as soon as possible. I'm a clean person. It's just me, my daughter, and a cat. It was a simple "move out" clean. I've seen houses that are left in horrid filthy shape, and mine was nothing like that!!! And she also had told me that it would take an extra hour to finish it and another $100. Even though she had already gave me the quote for the work. Oh, and did I mention that she ran an hour late showing up? I paid her in full, because I'm a responsible ethical person. But I would never hire her again and would not recommend her services. Unprofessional. Wish I had hired someone else. UPDATE: When my mom arrived to the house to see the work done, she was very disappointed. She had to take off ALL of the window blinds and clean them herself. So I bascially paid for that service for nothing. Also, the stove wasn't fully clean, nor were the window bases even slightly dusted or cleaned at all. I paid Kelly $340, and feel totally taken advantage. My mom reached out to her as well, to let her know her disappointment. And Kelly has been M.I.A for both of us. She basically got her money, and doesn't care about customer feedback & appreciation.

Details: 3 bedrooms • 2 bathrooms • Move out cleaning • Window cleaning (interior) • Fridge cleaning • Oven cleaning • Pets in home • Just once

House Cleaning

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Kelly Wiren Sproat

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
It's higher priced only because the work I do is what you asked for!
What is your typical process for working with a new customer?
walking through the home getting to know what they're expectations are.

Kelly's cleaning services LLC ideal clean

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