What education and/or training do you have that relates to your work?
It seems like just about every day I learn something new. What typically happens is I start in on a project, and then while I'm researching other things, other technology trends show themselves. I start getting into them, and next thing you know I have a new skill, or know a new program, that helps clients.
How did you get started doing this type of work?
I initially started out as a computer enthusiast of sorts, playing games online back before the internet existed. We used to play text based games on "BBSs" (Bulliten Board Systems). Later on in college, I actually switched from a Biology degree track to get a degree in Computer Science and I'm so glad I did because I love what I do.
What types of customers have you worked with?
Networking, Data Recovery, Operating System Repair, Technology Systems Integration.
Describe a recent project you are fond of. How long did it take?
The other day I went over to a client's home-office. He had a couple computers he needed networked for his Accounting Files, and he needed for it to be possible for his secretary to remotely login to his computer. I set that up, as well as wirelessly networked his printer. Then after that, we spent a bit of time cleaning up his son's computer of spyware, and setting up his Xbox Live, their Wii - and Streaming Netflix on both devices. It was a fantastic day of work with a lot of variety. It all went seamlessly and he got a lot of value out of my visit.
What advice would you give a customer looking to hire a provider in your area of work?
Do you feel you can trust the person you're hiring to work on your computers?
First and foremost you're using a professional that has access to a large amount of your life. If you have complete confidence in your computer professional, it makes the going a lot easier.
Excalibur is very proud of its service record and we can readily provide a large number of references if needed. Check out our reviews online if you like.
What questions should customers think through before talking to professionals about their project?
I wish customers knew that some computer support is quite simply trial and error, and so you have to try a few things before you know for sure what the fix is going to be.