Q. Describe the most common types of jobs you do for your clients.
A. Networking, Data Recovery, Operating System Repair, Technology Systems Integration.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Do you feel you can trust the person you're hiring to work on your computers?
First and foremost you're using a professional that has access to a large amount of your life. If you have complete confidence in your computer professional, it makes the going a lot easier.
Excalibur is very proud of its service record and we can readily provide a large number of references if needed. Check out our reviews online if you like.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Using forums is a fantastic, though not necessarily the quickest, way to get through a complicated problem.
For example if you're wondering why your sound isn't working on your toshiba laptop, you might write "no audio toshiba model sr4020" and put "forum" on the end, this will likely get you to a spot where you can ask active forum participants their opinion on the subject. With enough research and by going to the bottom of the forum, you might even find the answer.
Q. What important information should buyers have thought through before seeking you out?
A. Reasonable information for a client to have available would be whether or not they have important data on their computer. If they do, the repair will initially start with a data recovery as computers are replaceable, but sometimes your pictures, documents, accounting files, and songs are not.
Q. Why does your work stand out from others who do what you do?
A. We provide the most honorable computer support possible.
Q. What do you like most about your job?
A. Every day, I get to use a variety of computer skills to solve complex problems and make a real difference for people. I get to stay on the leading edge of technology through my work, and it's a lot of fun while at the same time incredibly useful. I believe that creating efficiency is our contribution to society; and allows for a better standard of living for our clients.
Q. What questions do customers most commonly ask you? What's your answer?
A. Q. What do you do?
All kinds of computer support, primarily for the PC platform. Computer repair, networking, data recovery, virus removals, data backups. Onsite, and remotely via the internet.
Q. Do you have a favorite story from your work?
A. My favorite stories are the ones where we're able to repair a computer completely and quickly for a client because they are properly backed up. The restorations will typically take less than 30 minutes, and the client is surprised at how effective it is as it actually recovers your entire computer as though nothing had ever gone wrong. Those repairs are pure poetry.
Q. What do you wish customers knew about you or your profession?
A. I wish customers knew that some computer support is quite simply trial and error, and so you have to try a few things before you know for sure what the fix is going to be.
Q. How did you decide to get in your line of work?
A. I initially started out as a computer enthusiast of sorts, playing games online back before the internet existed. We used to play text based games on "BBSs" (Bulliten Board Systems). Later on in college, I actually switched from a Biology degree track to get a degree in Computer Science and I'm so glad I did because I love what I do.
Q. Tell us about a recent job you did that you are particularly proud of.
A. The other day I went over to a client's home-office. He had a couple computers he needed networked for his Accounting Files, and he needed for it to be possible for his secretary to remotely login to his computer. I set that up, as well as wirelessly networked his printer. Then after that, we spent a bit of time cleaning up his son's computer of spyware, and setting up his Xbox Live, their Wii - and Streaming Netflix on both devices. It was a fantastic day of work with a lot of variety. It all went seamlessly and he got a lot of value out of my visit.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. It seems like just about every day I learn something new. What typically happens is I start in on a project, and then while I'm researching other things, other technology trends show themselves. I start getting into them, and next thing you know I have a new skill, or know a new program, that helps clients.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. In the technology field things are changing pretty much day to day. That is part of the fun of working as a computer tech. I'm also becoming a cell phone tech, a home theatre tech, a home gaming system tech, and anything else that pops up. Probably the most exciting development on the horizon is the merging of all these technologies. The great thing is that most of them use similar standards, so it's easy enough if you're a computer tech, to understand a smart phone, for example.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. Simply the other day, a man had me over because he was unable to update the "firmware" on his digital camera, and was also having a hard time uploading photos to his PC. Upon arrival it was apparent to me that the PC was entirely too slow, so I ran a program to quickly remove the malware that was slowing down his computer. After that I correctly downloaded the firmware upgrade to an SD card, which I had to format to use properly. I put that in the camera, and the firmware upgrade went smoothly. Afterwards I showed him a few things about how to navigate properly within his file structure to put the pictures in properly. I also showed him that he did in fact have an SD card reader built into his computer, so he didn't have to go through the process of connecting his camera. All of this took an hour, and cost him $95. I feel as though he got a great value out of the visit.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Make sure you're passionate about it, because if you don't love it you won't spend the time and effort it takes to get good at it. You must be very good at working with people AND machines. Also, if you don't want to get a 4yr degree, go and get your A+. Once you've done that, do your best to get some experience in the field for awhile. Additionally, any time something difficult comes along don't shy away. Every skill that you learn makes you more valuable to yourself and to others.