Andromeda Cleaning Services LLC.

Oregon City, OR

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About this pro

How does your service stand out?

We provide thorough, detailed work while being dependable and timely. We treat each client and their home with respect and care. We are licensed bonded and insured. All of our employees, have to pass background checks.

What do you enjoy about the work you do?

We love that we can provide a useful and needed service that can benefit so many walks of life.

Location

Oregon City, OR 97045

Background check

Complete

Years in business

4

Number of employees

4

Times hired on Thumbtack

45

Reviews

32 Reviews
  • Justin H. Jul 30, 2015
    House Cleaning (One Time)
    Verified Review
    Very helpful with scheduling. Great attention to detail and efficiency during cleaning process.
  • Jean K. Jul 22, 2015
    Deep or Spring Cleaning
    Verified Review
    The cleaning was great. Being I am retired military officer I believe in attention to detail and that deep cleaning means all the brass should shine.
  • Linda C. Jul 13, 2015
    Andromeda cleaning did a TERRIBLE job cleaning my home, had a bad attitude, were unprofessional and made excuses for everything. At a higher price point than comparable cleaning services in the Portland area, they are NOT worth it. The owner called me 45 min before my scheduled appt to ask if they could come sooner since they finished their last job early - I agreed and they arrived early only to rush me to start the clock. Their initial attitude upon arriving was very negative - telling me that they probably won't be able to do everything I'm asking for in the given amount of time. I said they could do as much as they could and prioritized what I wanted done first. The crew worked very slowly and was barely able to finish the minimum of what I asked. What they did clean, they cleaned very poorly. The bathroom sink/tub/toilets look like they were only sprayed and wiped - none of the soap scum or residue was removed. When asked why, she made excuses about them using natural cleaners (which require more elbow grease). I asked the owner to follow me into the bathroom where I physically picked up a sponge and wet it just with water and rubbed a spot and it came right off. This tells me that she didn't even apply any pressure whatsoever. The owner was on her CELL PHONE WHILE cleaning. Completely unprofessional! If you need to conduct administrative business you shouldn't be doing it on the job! if it was so urgent, you could've used the extra time in between appts to make those calls instead of trying to do both at the same time while barely cleaning my bathroom. I'm paying for this time! Kitchen wasn't cleaned at all. Counters were wiped down, but the sink/ handles/water spout still had water marks on them. Floors were vacuumed and mopped, but not to any of the edges or corners. After they left, I found a long strip of flooring by the wall that still had a layer of dust on it. I bought my concerns about the poor cleaning job and the owner didn't try to do anything to rectify the situation. She just gave me EXCUSES. I would NOT recommend this company at all. They are UNPROFESSIONAL, have POOR WORK ETHIC, watching the clock working very SLOWLY waiting for time to expire instead of focusing on completing the task at hand. The other 2 women working with the owner were very sweet and polite. They follow the pace of their leadership, so I don't blame them for this experience. The owner is responsible.
  • Diane K. Apr 18, 2015
    Always on time or ahead of schedule. Theresa and her team do a fantastic job each time and always with a smile. I'd recommend her to anyone looking to have a regularly schedule cleaning service. Very affordable too!
  • Lois H. Apr 2, 2015
    I love Theresa! I called her at the last minute to help me clean prior to moving into my new home which was in need of a deep cleaning. movers were scheduled to arrive the next day and my other scheduled cleaners had cancelled with short notice. She was able to fit me in and did a fantastic job! She was punctual, professional, and really did a thorough cleaning. I am so glad to have found her and will continue to have her and her company come to clean my home. Thank you!
  • Jeff P. Mar 31, 2015
    Pleasant people, outstanding work and very efficient! I hired them to do a deep clean followed by recurring weekly cleaning, they have done fantastic on both. I would highly recommend.
  • Becky H. Mar 31, 2015
    Communications were a bit lacking, but think that has been solved. Cleaning is fantastic!!! Thorough and conscientious, much appreciated!
  • Tracy W. Mar 20, 2015
    House Cleaning (One Time)
    Verified Review
    I requested a quote to clean my less than 900 sq. foot, 2 bedroom, 1 bath, house to get it ready to sell. I initially got a quote for 3 hours at $80 per hour. Then they decided it would more likely be 4 hours for $320. I said fine. On February 20, Theresa and her assistant arrived. I specifically asked them to wash the windows, wipe down the walls and clean the floors in all of the rooms because I was having photos taken to list my house for sale. I left for a while and on my way back, I received a call from Theresa saying they were getting ready to start a 5th hour for yet another $80. I asked her to wait until I got home in 5 minutes so I could see how far they had gotten. When I arrived, not one floor, not one window, not one wall had been cleaned. Instead, they spent almost the entire 4 hours in my kitchen cleaning my self-cleaning oven, the drawers, cupboards, and the freezer/fridge. They even spent time to neatly (like OCD neatly) stack the food in the cupboards, fridge and freezer, which was bizarre. The assistant was in the bathroom cleaning the tub I had spent an hour the day before to clean myself. I walked from room to room absolutely appalled that nothing I asked for had been done. I was so upset I asked them leave and I started to vacuum. Theresa stood there trying to argue with me, so I then not so politely asked them to get the F$$$ out of my house so I could start cleaning the things I had paid them to clean. In spite of being very ill with a cold, I had to clean everything myself, including the kitchen sink, floor, walls and windows, which they apparently could not get to in the 4 hours of cleaning there. I had to do it myself because they had taken all of the money I budgeted for cleaning. I called Lori to complain and she defended them but suggested I call Theresa. Theresa proceeded to yell at me on the phone about how unprofessional I had been to yell and swear at them (true, I should not have sworn, but I was so upset and ill, I lost it). She said repeatedly "you have to admit, I made a difference in the kitchen." She also kept saying, “we worked without a break”, which I pretty much expected at $80 an hour. I told her I would give them a bad review and she desperately asked how much she could refund of my $320 to stop me from doing so. She proposed to refund $40 and to expect a check in a few weeks. That was a month ago and still no refund. I would not rehire them and I would not ever recommend them to anyone.
    Theresa B. Mar 20, 2015

    Tracy, I am very sorry again to hear that you were so dissatisfied with the clean that was provided. We strive to ensure that all of our clients are satisfied with the end result of the clean provided. We always provide a walk through of the home in order to give a more accurate quote, on occasion things are a bit more involved then previously thought and need more attention to be completed properly. The level of clean and attention to detail is one of the things that our clients have been the most happy with. I hold a high level of pride for the work and the way it is preformed, however there are times that we can not complete the clean in the manner or time originally allotted. I did contact you to let you know that we would need about 1 more hour to complete the remaining items on your list, which as I told you that we were not going to charge you for since I understood that you were on a budget. When you returned and I was attempting to show you what was left and that we would need the additional time to complete the order you demanded that we leave your home. I did attempt to offer one more time to finish what was left, at which you refused. I do recall that there was a phone conversation, however I do not raise my voice or swear at any clients. I understand that you're saying you never received a refund for the 40.00 that Lori had offered. I was not aware that the refund was not received and will be looking into this today to see what could have happened. If I find that the refund was not sent, I will personally make it out and send it to you as early as tomorrow. Please contact us at our office number to speak about this in more depth.

  • Kathy P. Mar 16, 2015
    House Cleaning (One Time)
    Verified Review
  • Nicole C. Mar 12, 2015
    House Cleaning (One Time)
    Verified Review
    Andromeda Cleaning Services helped deep clean my Mom's home so I can put it on the market for sale. They were extremely flexible and responsive with scheduling, arrived right on time, and did a thorough and fast clean. The house is ready for sale and I am a happy customer.
  • Jamie M. Feb 28, 2015
    House Cleaning (One Time)
    Verified Review
  • Leah J. Feb 21, 2015
    House Cleaning (One Time)
    Verified Review
    I was very happy with the work Lori and her crew did on my house. We were in desperate need of a "deep clean" and I can home to a house that looked and smelled GREAT! We will be scheduling them for bi-weekly cleanings from now on! This will be a life saver with three kids and two working parents.
  • Dorian L. Feb 19, 2015
    House Cleaning (One Time)
    Verified Review
    We were only able to get one lady out to our house, but she stayed for a very long time and made sure that my wife and I were happy with her work. She did an awesome job and she was super-friendly! Thank you so much!
  • Toby . Feb 12, 2015
    House Cleaning (One Time)
    Verified Review
    Lori and her team worked hard and did an outstanding job. I was delighted when I got home and saw the difference immediately. Our home is clean and ready to sell.
  • Kristin B. Feb 9, 2015
    House Cleaning (One Time)
    Verified Review
    I really needed a cleaning service very last minute and Andromeda Cleaning Service came through--even on a day they don't normally operate! Theresa was very detail oriented, she moved everything to clean, even in the hard to reach areas. The immediate Thumbtack costumer service was refreshing and my space looks lovely. Thanks!
  • Johanna D. Feb 8, 2015
    House Cleaning (One Time)
    Verified Review
    Lori and Theresa went above and beyond in deep cleaning my studio apartment. The space was spotless and they were able to meet my last minute scheduling needs. I have absolutely no complaints and I would highly recommend them to anyone else who needs some help deep cleaning. Thanks ladies!
  • Charles W. Jan 21, 2015
    House Cleaning (One Time)
    Verified Review
    This company had 3 women working from 2:30 Sat. afternoon until 8:30 that night to get our townhouse cleaned for new tenants moving in Sunday. They did a wonderful job for a very fair price. They are terrific!
    Theresa B. Jan 27, 2015

    Thank you Charles! We enjoyed completing the job for you.

  • Maria M. Jan 7, 2015
    House Cleaning (One Time)
    Verified Review
    I use Andromeda cleaners to clean an empty rental house I own. I was pleased to work with Lori and the Andromeda team. They were professional to deal with over the phone and were clear about there work. We did a walk through of the house before they began and agreed on the payment before they started. The work was well done, and they complete the cleaning tasks well. They did miss a few minor things but went back to clean it when I paid them.
    Theresa B. Jan 27, 2015

    Thank you Maria! Thanks for being so understanding. Sorry about the missed dust on the blinds. We have been making sure our employees are trained, longer.

  • Kristina R. Dec 9, 2014
    House Cleaning (One Time)
    Verified Review
    Excellent...Lori & her crew did a great job cleaning out my kids apartment after they moved. She also went out of her way getting us into her already busy Saturday morning schedule....Thanks!
  • Jana T. Nov 22, 2014
    House Cleaning (One Time)
    Verified Review
    They were very good and made our move much more pleasant. I will definitely use them again and recommend to my friends
  • Kathie M. Nov 21, 2014
    House Cleaning (One Time)
    Verified Review
    Theresa and Reality were on time, cheerful with some curve balls, efficient and cleaned with great attention to detail. They will be a regular resource for my company, giving the final cleaning to our client's homes after we remodel.
  • Kelly E. Nov 2, 2014
    House Cleaning (One Time)
    Verified Review
    Theresa was very helpful about scheduling a very sticky situation. When she saw what she had to deal with she was very kind to say that she would keep the quote at her original amount. She could have charged me much more. Considering what they had to deal with, they did a great job. She was also open to any oversights we noticed. We will be using her on a monthly basis now!
  • Renee R. Oct 27, 2014
    House Cleaning (One Time)
    Verified Review
    We hired Andromeda Cleaning Service on very short notice. We were contacted immediately and the cleaning was scheduled. When they arrived we were able to give them additional work to do which was not a problem for them. The house was nicely cleaned. We have scheduled cleaning dates for twice a month. What a great feeling to come home to a clean house.
  • Amy E. Oct 22, 2014
    House Cleaning (One Time)
    Verified Review
    I'm putting my condo on the market next week, and hired Theresa for a deep clean. She was extremely easy to work with and did a fantastic job. Very hard worker.
  • Suraksha V. Oct 12, 2014
    House Cleaning (One Time)
    Verified Review
    Good job! We liked Theresa work :) .. Thanks Theresa!
  • David P. Sep 30, 2014
    House Cleaning (One Time)
    Verified Review
    Amazing job! Highly recommended. Her communication is super quick. I want her to clean full-time and have recommended her to my friends and family. Thank you!
  • Megan H. Sep 27, 2014
    House Cleaning (One Time)
    Verified Review
    Theresa and her partner were very efficient and communicative. I would use them again.
  • Jasen H. Sep 14, 2014
    She did an oustanding job cleaning my home ! She Was on time and very friendly ! Will definitely be using her again in the future !
  • Suzan L. Sep 10, 2014
    Theresa did an great job!!!! She went above and beyond what my request was. She is propmt, clean and respectable. She was on time and out in a timley manner. She will get repeat business from me. Thank you!!
  • Michele H. Sep 9, 2014
    Andromeda cleaning was great . They were punctual and very professional . They were friendly and accommodating . The job was done to my specifications and in a timely manner . I will definitely have them come back again for regular cleans .
  • Ally H. Sep 9, 2014
    Very kind. Love the after clean walk throughs. My house is always left spotless and smelling good :) Very pleased with how well they did. They made sure to cover everything I asked. Will be scheduling again!
  • Abigail R. Sep 9, 2014
    Fantastic!!!!!

Q&A

How did you get started doing this type of work?
We love to clean and make people happy, so it was an easy transition to make. It is very rewarding to see the happiness on a clients face when they walk in and see their home after a fresh clean.
What types of customers have you worked with?
We provide detailed deep cleans including but not limited to: Bathrooms, Kitchens, inside and outside appliances, baseboards, interior windows and more! We also provide light cleans which include but are not limited to: Bathrooms, Kitchens, outside appliances and light dusting...We can tailor a clean to your specific needs!
What advice would you give a customer looking to hire a provider in your area of work?
To make sure to ask questions and to ensure that you are letting the cleaner know the details of the job fully, that way the price does not change once we get there and see that the job entails more then originally thought.
What questions should customers think through before talking to professionals about their project?
That quality, detailed work can take time. We strive to do an amazing job every time, however a quick wipe down will not look as good as quality time spent during the cleaning.