Q. Describe the most common types of jobs you do for your clients.
A. Virus/malware/spyware removal, data recovery, physical hardware repair, laptop screen/parts replacement, new & used laptop and desktop sales, parts for just about anything, small business networking and server support, enterprise-class server builds/configuration, service for a wide range of Apple products, custom desktop builds for gaming/graphic design/office/home/school, wireless and wired networking support, backup solutions, anti-virus sales and support, security consulting, office network infrastructure consulting, and much more!
Q. What advice do you have for a customer looking to hire a provider like you?
A. Get personal recommendations from friends. It is far too easy to game review sites, and many seem to have less-than-honest procedures when it comes to selecting which reviews are valid.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Most large retailers don't make money on computers. They make money on printer paper, ink cartridges, and $20 usb extension cables. If you shop with us, that $20 cable is $5, because it costed us $3.
Q. What questions should a consumer ask to hire the right service professional?
A. A very important question to ask is "Are your technicians paid by the hour or based on a piece rate?" The latter is basically commission computer repair, aka, you get paid for how many machines you crank out. Needless to say, that doesn't make for good, quality work.