Hyperion Computerworks
Hyperion Computerworks

Hyperion Computerworks

Top Pro

Offers remote services
Discounts available
Offers remote services
Discounts available
$119/hour
estimated cost


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Introduction: Hey there, my name is Romain. I own and operate Hyperion Computerworks here in the Garden Home neighborhood of Southwest Portland. I've been working with computers since I was 6 years old, and have been the go-to IT person among family and friends since I was 10. In every job I've ever held, I found myself filling the shoes of "IT Guy," so I decided to make this my full-time career back in 2016. I maintain a small team of qualified professionals to handle everything from computer repairs, network support, home theatre setup, and smarthome configuration. We do work here in our office, as well as onsite and remotely. Our clients include everyone from residential customers to other small businesses and everyone in-between. So grab your computer and pop on over to our shop, or we’re happy to load up our gadgets and come meet you at your home or office. Whether you need help getting set up with a new system, or you just have an uncooperative printer, there’s no issue too big or too small for us to handle. Unlike our competition, we believe in transparency in our pricing structure. That’s why we offer a easy and convenient flat-rate pricing, you’ll never be hit with a surprise bill at the end of you service. Not only will we be your partner all the way through resolution of your problem, but we will also warranty our work for 30 days to ensure the issue was fixed at its root.
Overview

Current Top Pro

Hired 41 times

Serves Portland, OR

Background checked

2 employees

3 years in business

Payment methods

Cash, Credit card

Social media

Facebook, Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

All year

Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Disinfect surfaces touched during the job

Featured Projects

18 photos

  • Windows 95 Data Recovery

    Data Recovery Service

  • Custom Built 3D Modeling and Gaming PC

    Computer Repair

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

31 reviews

5
100%
4
0%
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Read reviews that mention:


pro avatar
Bev P.
Sep 17, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Roman at Hyperion Computer was so knowledgeable that I got much more information than I anticipated. He solved my technical problems very quickly. Well worth the visit.

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • At the pro’s location

Hyperion Computerworks's reply
Thank you for the kind words Bev! It was a pleasure working with you!
Computer Repair
pro avatar
Laura P.
Jan 28, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Pricey but worth every penny! I just wish I’d called them sooner when I first turned my computer software into toast. They’re amazing.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Hyperion Computerworks's reply
Thanks for the review, Laura! We're glad you found value in our expertise.
Computer Repair
pro avatar
Hollis C.
Jan 23, 2021
·

Hired on Thumbtack

Hired on Thumbtack

This was a great experience (as great as fixing a broken computer screen can be anyway). Everything was explained to me and I had multiple opportunities to ask questions.

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location

Hyperion Computerworks's reply
Thanks Hollis! Needing a repair is never a good time, but we’re glad we could make it relatively easy and painless for you!
Computer Repair
pro avatar
Emilia K.
Nov 26, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Super helpful and kind! Felt like I was leaving my laptop in good hands and was ecstatic when they got it back to me quickly and fixed up perfectly. Highly recommend.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location

Hyperion Computerworks's reply
Thank you for taking a moment to share your experience Emilia!
Computer Repair
pro avatar
Jon j.
Oct 14, 2021
·

Hired on Thumbtack

Hired on Thumbtack

I had a messed up keyboard on my mac air. They fixed it by replacing my keyboard and track pad. It works great, and they do a great job with cleaning up my OS as well.

Details: Mac (Apple) • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc.

Hyperion Computerworks's reply
Thank you Jon!
Computer Repair
Credentials
Background Check

Romain Griffith

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    With computer repair, it’s never a question of whether or not we can fix something – it’s a question of whether or not we should. You will never receive a recommendation to move forward with a repair that won’t serve as a long term solution, or that costs more than a new computer. We believe in the “buy once, cry once” approach of investing a little more into a better system that you will get 10 years out of, rather than pouring money into a computer that’s repeatedly going to give you grief. We also believe in transparency throughout the whole repair process, which is why we offer easy and convenient flat rate pricing, and check in with you every step of the way. We approach a repair ready to fix anything and everything we can while your system is in our care.

  • What is your typical process for working with a new customer?

    We will gather as much initial information as possible so that we can help you determine if the best solution for repair will be in-shop, on-site, or remote assistance. For in-shop services, we offer a free initial consultation

  • What education and/or training do you have that relates to your work?

    Our team consists of lifelong tech enthusiasts who strive to deliver affordable, quality IT Solutions of the highest caliber. We're passionate about helping folks get along with their technology - whether it's sprucing up a slow computer, helping you talk to your house to make "magic" happen, or squeezing out every last drop of performance from a High-End PC.

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