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About
***IF YOU ARE AN EXISTING CLIENT OR ARE TRYING TO REACH US DIRECTLY, PLEASE DO NOT SUBMIT A REQUEST THROUGH THIS PAGE***
Hey there, my name is Romain. I own and operate Hyperion Computerworks here in the Garden Home neighborhood of Southwest Portland.
I've been working with computers since I was 6 years old, and have been the go-to IT person among family and friends since I was 10. In every job I've ever held, I found myself filling the shoes of "IT Guy," so I decided to make this my full-time career back in 2016.
I maintain a small team of qualified professionals to handle everything from computer repairs, network support, home theatre setup, and smarthome configuration.
We do work here in our office, as well as onsite and remotely. Our clients include everyone from residential customers to other small businesses and everyone in-between.
So grab your computer and pop on over to our shop, or we’re happy to load up our gadgets and come meet you at your home or office.
Whether you need help getting set up with a new system, or you just have an uncooperative printer, there’s no issue too big or too small for us to handle.
Unlike our competition, we believe in transparency in our pricing structure. That’s why we offer a easy and convenient flat-rate pricing, you’ll never be hit with a surprise bill at the end of you service.
Not only will we be your partner all the way through resolution of your problem, but we will also warranty our work for 30 days to ensure the issue was fixed at its root.
Overview
Hired 79 times
Background checked
2 employees
7 years in business
Business hours
SunClosedMon10:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
2021
Services offered
Topic areas
Understanding pc
Understanding mac
Word processing
Email
Work location
My customers travel to me
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
49 reviews
5
96%
4
4%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Peter s.
Mar 29, 2021
•
Hired on Thumbtack
Sorted out my PC problems and rebuilt an entirely new system for me in a couple of days. Diagnosis, Workmanship and build quality were top rate.
Highly recommended
Details: PC • Desktop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Hyperion Computerworks's reply
Thank you for sharing your experience Peter! We're thrilled that you found value in the service that we offer.
Computer Repair
Justine P.
Apr 25, 2023
•
Hired on Thumbtack
Definitely recommended them, they have a professional explanation of their service and it’s definitely worth it. I have my cpu fixed and their prices are reasonable.
Details: PC • Desktop • System error or blue screen • At the pro’s location • My home, venue, etc.
Hyperion Computerworks's reply
Thanks Justine! We're thrilled to hear you found value in our services.
Computer Repair
Nate H.
Oct 4, 2020
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Hired on Thumbtack
Had to get parts multiple times, but ultimately got my laptop back to working. Most frustrating bit was waiting for parts to come in, but what can you do?
Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.
Hyperion Computerworks's reply
Thank you for sharing your experience Nate!
We agree that it would have been ideal to knock out your repair with a single part order. COVID and other recent events have had an impact on shipping timetables that are frustrating for everybody involved, and we definitely appreciated your patience and understanding.
Computer Repair
Guy S.
Sep 4, 2022
•
Hired on Thumbtack
10 stars all the way! Not much to say other then Romain embodies what excellency is all about! Thank you for making my computer good as new!
(Cracked screen repair & consultation)
Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.
Hyperion Computerworks's reply
Thank you so much for your kind review Guy!
Computer Repair
Sarah M.
Sep 18, 2020
•
Hired on Thumbtack
I had a super awesome and accommodating experience here! They built my PC in around three days and everything runs perfectly. Very helpful with Covid-19 workarounds. I’ll definitely bring my PC back for possible repairs in the future!
Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location
Hyperion Computerworks's reply
Thank you for sharing your experience Sarah! As much as we like you, here's hoping your computer doesn't need any repairs for a nice long time :)
Computer Repair
Credentials
Background Check
Romain Griffith
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
With computer repair, it’s never a question of whether or not we can fix something – it’s a question of whether or not we should.
You will never receive a recommendation to move forward with a repair that won’t serve as a long term solution, or that costs more than a new computer.
We believe in the “buy once, cry once” approach of investing a little more into a better system that you will get 10 years out of, rather than pouring money into a computer that’s repeatedly going to give you grief.
We also believe in transparency throughout the whole repair process, which is why we offer easy and convenient flat rate pricing, and check in with you every step of the way. We approach a repair ready to fix anything and everything we can while your system is in our care.
What is your typical process for working with a new customer?
We will gather as much initial information as possible so that we can help you determine if the best solution for repair will be in-shop, on-site, or remote assistance.
For in-shop services, we offer a free initial consultation
What education and/or training do you have that relates to your work?
Our team consists of lifelong tech enthusiasts who strive to deliver affordable, quality IT Solutions of the highest caliber. We're passionate about helping folks get along with their technology - whether it's sprucing up a slow computer, helping you talk to your house to make "magic" happen, or squeezing out every last drop of performance from a High-End PC.
