Three Rivers Heating and Cooling

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Introduction: Three Rivers Heating and Cooling offers best service practices and focuses on excellent customer service. Call us today for help with your next project!

Overview

Hired 16 times

Background checked

2 employees

5 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Facebook

Featured Projects

18 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

24 reviews

5

92%

4

0%

3

4%

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4%

Thumbtack Customer

May 24, 2019

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From Google

I used Three Rivers to replace my entire system after my neighbor Damaged my outside unit. One of the owners Brad came out same day and gave me a diagnostic and quote for replacement. They were able to fit me in right away and had great customer service. Jesse and Brad completed the job in one long day as the next day was Easter and they wanted to make sure my holiday was comfortable. I would definitely recommend them over many local bigger companies. Three Rivers saved me from having to deal with multiple service calls and issues in the future- they even registered my equipment for me! Polite, fast and professional service! I was so impressed a hired them for another house project, a waterline for my Fridge. I will continue to use and recommend them in the future!!

Three Rivers Heating and Cooling's reply

Thank you for your business, Krista. It was a pleasure to work with you!

Thumbtack Customer

Jan 9, 2020

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From Google

Three Rivers and Brad are awesome. They conduct business professionally, ethically, and courteously. Our furnace motor went out in February, 2019. In November 2019 it stopped working again. The company that replaced it in February left us high and dry. Wouldn't return calls, texts or emails. After a month with no heat, we called Three Rivers. Brad immediately picked up the phone and scheduled a time to inspect our issue. He tried a couple things to make sure it was a blown motor again, as to not charge us for something we didn't need. It ended up needing a new motor, again. He replaced the motor quickly and got heat back in our house. Now he is working with the supplier to get reimbursement for the cost of the motor that failed in less than a year. Three Rivers and Brad were great to deal with. Always stayed in communication, kept the worksite clean, and made sure all our questions were answered. If you want an honest, straightforward, professional heating company, these are the guys to call. Don't mess around like I did and get a company that leaves you stranded when their product fails. Three Rivers will get the work done right and in a timely manner.

Three Rivers Heating and Cooling's reply

Thank you Robert! Glad I could help get everything straightened out for you. Looking forward to working with you again.

Thumbtack Customer

Mar 6, 2021

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From Google

My AC was not working. Called this business as they were local. Came right away, told me without a doubt, that I would need an entire new system installed and quoted me $10,000. My heat pump was only 2 years old and still under warranty. I called another local contractor and he looked at it for free, told me it was the compressor and I was still under warranty. He charged me $325 to do the work and charge the system. When I asked Three Rivers to refund my service fee (they were only at my house for 10 minutes total, 8 of them trying to convince me that my entire system needed replaced) they said absolutely not. I would never recommend a scam artist and that is impression they gave me. They also scratched the date off of my unit so it was hard for the next guy to verify that I was still under warranty. Bad business

Three Rivers Heating and Cooling's reply

Hi Jessica, I think you have my company confused with another. When I arrived, the serial number was already scratched off. Here is the info from the invoice I sent you, almost 2 years ago: “ Outdoor heat pump condenser unit is used or refurbished, and the date code was scratched off. I found that the compressor is shorted internally, causing the circuit breaker to trip when the unit attempts to start. Outdoor unit will need to be replaced.” I also sent you an estimate to fully replace the system for $3,400. I would never charge $10,000 for a new outdoor unit. I am sorry you had a negative experience. If I can help in any way, please let me know.

Thumbtack Customer

May 20, 2019

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From Google

I called Three Rivers for a same day repair and they arrived in less than an hour from my call. They were friendly and professional and were able to repair my issue to meet the current codes. When they were in the attic, they saw another minor issue on vent and repaired that at no additional cost. I would highly recommend this company.

Three Rivers Heating and Cooling's reply

Thank you for your business Kari! We were happy to help you.

Thumbtack Customer

Jun 1, 2019

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From Google

Co-owner Brad came to my house when he worked for another company. He showed me the cracks in my heat exchanger and courteously explained why I needed a new furnace. On installation day he showed up on time, put in my new high efficiency furnace, answered all my questions, and double checked to make sure everything was working properly. He followed up the next day to check that there were no problems.

Credentials

Background Check

Brad Hines

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Service fee - $89, Diagnostic is free Furnace maintenance- $89 AC maintenance- $109 Heat pump maintenance w/ electric furnace- $129 Become a loyalty member simply by scheduling your next maintenance in advance. Receive $10 off each service, plus 15% off repairs.
What education and/or training do you have that relates to your work?
I started in the automotive field by receiving a technical degree from UTI, and becoming an ASE certified mechanic. After working for a few years in automotive, I transitioned into the HVAC field and received training from employers for years. I have also completed many training sessions for new HVAC technologies. I hold a current CCB license and a Type I and II refrigeration license.
Describe a recent project you are fond of. How long did it take?
We recently removed an old, inefficient gas furnace, and replaced it with a high efficiency inverter heat pump. The customer has been exceedingly happy and has reported amazing results.

Three Rivers Heating and Cooling

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