FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are slightly higher than most moving companies. That's because we do not compete on price. We compete on quality and reliability. Our moving services are backed by our MoveRight™ Guarantee. We promise on-time arrival, functional moving equipment at no cost, capped drive times, and professional and courteous movers. We provide realistic estimates and transparent pricing with no hidden fees. Pricing for our services is as follows. Local moving (50 miles or less) 2 movers Monday - Thursday: $125/hr Friday - Sunday: $140/hr $60/hr each additional mover Includes moving blankets, dollies, hand tools, straps, auto and cargo insurance, and fuel. Long-distance moving (more than 50 miles) Cost determined by cargo weight and total miles (call for a quote) Includes moving blankets, dollies, hand tools, straps, auto and cargo insurance, and fuel.
- What is your typical process for working with a new customer?
New customers are welcome to call us and speak to one of our experienced move managers. You can also book online at pacwestmoving.com/schedule. We collect the important details about your move -- addresses, property details, parking notes, furniture inventory -- and provide a time and cost estimate. If you choose to move forward with us, we'll schedule your appointment on the phone with you and go over our terms of service. We require a valid credit card when an appointment is scheduled and charge a small deposit for most services. After the appointment is booked, you'll receive an appointment confirmation email with insights on how to make your appointment go smoothly. We follow up with every customer two days before their service date to review their move plan and prepare them for move day.
- What education and/or training do you have that relates to your work?
At PacWest, we take professional development seriously. We are intentional about helping our employees gain new skills during their time with us. Every employee receives professional role-based training focused on gaining new skills that make them more competitive in the workplace. Gaining new skills helps you build self-confidence and creates new possibilities for career advancement. It paves the way to promotion, higher pay, and greater work satisfaction. Every position at PacWest has a career path. A career path is a sequence of positions that lead to greater levels of responsibility, influence, and compensation. What this means is the moment you join the PacWest team you’re moving forward in your career. You plug into a professional development program structured around advancing you to the next level in your chosen career path. This is why working at PacWest is more than just a job. You become part of an organization that is constantly evolving and expanding. There are always new opportunities on the horizon for the people that embrace professional development and strive to bring new skills and value to our company.