What should the customer know about your pricing (e.g., discounts, fees)?
We charge by the project, so we base our pricing on the value that we bring, and our years of knowledge.
What is your typical process for working with a new customer?
We begin by having them fill out a questionnaire, if we look like we would be a good fit, we set up a 20 min phone call and talk more about the project and how we can help. From there, it depends on the project, but we set expectations over the phone call and lay out exactly how to solve and complete a project.
What education and/or training do you have that relates to your work?
I'm constantly reading blogs and attending seminars by my respected colleagues. It helps me learn new things and tricks to how to solve different client's challenges.
How did you get started doing this type of work?
I got started when I was running a dog apparel company, I was engaged with dog boutiques and doggy daycare's. I would mention that I built my own website and then they would ask me to help them with their website, before I knew it, I had a lot of clients, closed the dog apparel business, and opened the web design business full time. That was 11 years ago.
What types of customers have you worked with?
Most of my customers have been small businesses owned by women in the Pacific NW, but we've worked with a variety of clients, from an automobile repair shop, actresses, romance writers, and wellness professionals.
Describe a recent project you are fond of. How long did it take?
My team and I built out a website for a romance author. It went smoothly due to the communication between myself and my team. We were able to turn around the project in short amount of time. I'm really proud of the site and my client loves it!
What advice would you give a customer looking to hire a provider in your area of work?
Do your research. Make sure, when you sign up with a web design firm or web hosting company, that they share the same values as you or it won't be a good fit.
What questions should customers think through before talking to professionals about their project?
Be prepared to be asked a lot of questions and do your research. A fully functional website is an investment, with time and money. A web professional will want you to have a clear idea of what you want and will expect the content and photos to be ready when they begin your web project.
