- What should the customer know about your pricing (e.g., discounts, fees)?
We have two pricing models for web design/development projects: (1) Fixed Quote and (2) Time and Materials. During initial discovery, we determine which is more appropriate, and propose accordingly. In most cases, the customer can choose one or another according to their preference. Marketing services are typically billed as a flat recurring fee (no commitment). Same goes for hosting and similar services.
- What is your typical process for working with a new customer?
Our first step is to listen to what the customer has in mind. During that process, we might also pitch some of our own ideas. After the initial meeting, we review the requirements, search for matching solutions, and set up another meeting to make our proposal. Sometimes multiple iterations are required to make sure everything is clear.
- What education and/or training do you have that relates to your work?
Our company is staffed by talented creative professionals with typically years of experience. All of our people hold a degree in the area of their expertise and/or multiple years of experience.