James Co Window Cleaning

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Introduction: Now offering $89 Exterior Window Cleaning up to 20 windows. Special We offer a 100% guarantee Family owned and operated local business. We have over 200 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ reviews online and we have accomplished this rating as a company that is less than 3 yrs old. Working in this industry for over 30 years.

Overview

Hired 14 times

Background checked

2 employees

7 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2020

Featured Projects

61 photos

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Building height

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Very good 4.6

22 reviews

86%

Boosakorn C.

May 1, 2019

Hired on Thumbtack

Details: Home • Two-story building • 16 - 20 windows

James Co Window Cleaning's reply

Thank you for the review. Hope you enjoy your clean windows!

Window Cleaning

James D.

Oct 31, 2019

Hired on Thumbtack

Details: Three-story building • Clean interior of windows • Windows with grids • 21 - 25 windows

James Co Window Cleaning's reply

Thank you James! We appreciate the review and look forward to cleaning your windows again soon!

Window Cleaning

Laurie F.

May 25, 2020

Hired on Thumbtack

Details: Two-story building • Clean window screens and tracks • Clean interior of windows • Windows without grids • 11 - 15 windows

Window Cleaning

Thumbtack Customer

Jun 21, 2018

From Google

I cannot say enough about this guy! I called him when our other guy had rescheduled twice and then no-showed, the day before we were getting pics done of our house that we were listing that weekend! Christian took pity on us, genuinely cared about our experience, and squeezed us in that day! He communicated clearly (super nice, professional guy), came when he said he would, gave us a great price (even though we scheduled on such short notice), worked efficiently, and best of all, our windows looked BEAUTIFUL! Because he was already out for the day when I called, he didnt have a ladder to get to one high window in our place, so he CAME BACK to get it for us at no extra charge (again, not his fault he didnt have the right equipment, just because we were last minute add-ons). It was a focal point in our home, and genuinely made a huge difference in the overall appearance. Definitely some of the best money weve spent getting our home ready to sell - wish we would have done it sooner so we could enjoy it longer!Use Christian (and crew) at James Co - you will be so happy you did!

James Co Window Cleaning's reply

Thank you so much for the nice review. We appreciate you too! Happy to work with such a great client. All the best, James Co. Window Cleaning, Portland :)

Thumbtack Customer

Apr 29, 2019

From Google

This was the absolute worst home service experience I have ever had. In my original communication with the owner of the company I asked if he cleaned window tracks because the house that I purchased 6 months ago had been neglected and the tracks were very dirty. He assured me that he did and came out to make an estimate. After viewing the five windows and tracks he gave me a price. I told him I wanted him to be comfortable with the price he was charging. He said he was. He didnt mention any kind of tiered service and didnt seem bothered by the dirt in the tracks which I assumed he knew how to clean since he had come over and seen them for himself before pricing the project. [Edit: He never discussed that I had the "basic" package. If you look at his pricing schedule on his website, "basic" service is $89 for a dwelling the size of mine. I paid $280 which is in the "Premium" package range. If I had only purchased the basic package they wouldn't have cleaned my screens and they did. That's only done with the Premium package.]After he and his assistant had cleaned the exterior of the glass they went to do the interior. From the water used on the outside, some of the window tracks were filled with water that formed a kind of mud with the dirt in the tracks. I asked him about the standing water and mud and he said the drain holes were plugged but assured me he would be able to clean them. One windows tracks were dry and he needed a vacuum but didnt have one of his own so he had to use mine. Again, I thought it odd that a professional would not be equipped to do a job properly. I told him to go ahead and remove the screws that were plugging the drain holes. He removed them from one of the windows but the dirt and debris kept them from draining. He seemed to get frustrated with that but again assured me he would clean the tracks. Then all of a sudden he seemed to get visibly frustrated and announced they were leaving. I asked if he was going to just leave the dirt and standing water in the tracks and he said thats as good as theyre going to get. He asked to be paid and I did because what else could I do? Im not accustomed to having someone demand payment when they didnt complete a job. His assistant even pointed out that there was still water and dirt in the tracks. At this point I just wanted him gone because it was obvious he wasnt going to finish the job right. He left in a hurry and I took a closer look at the tracks. See my photos of the dirty tracks and towels from cleaning them. They were a mess. (The first two photos of clean tracks were taken after I spent 3.5 hours cleaning them.) I texted him and told him how unhappy I was with the job he did and he blew me off at first, telling me my windows were defective. When I expressed even more displeasure he grudgingly said he could come back out in a few days. I saw no point in this and told him he was not a good service provider, having not delivered on the job he was hired to do. I had already given up half a day of work.Honestly, I have never been in such a situation where someone leaves without finishing a job they were hired to do. His website quotes a price of $249 for cleaning the windows (including tracks) in a 1200 SF dwelling (mine is 1100 SF). I paid him $280 so he wasnt doing it on the cheap, though I suspect he underbid to get the work, got into it, found out it was more complex (though he had seen the windows and tracks before he provided his bid) and decided to cut his losses and lose a customer rather than follow through. I asked for part of the money back and he ignored me. How he gets 5-star ratings is beyond me. Probably people with brand news houses who just want someone to wash the glass surfaces. Because this guy cant do much else.

James Co Window Cleaning's reply

Thank you for your feedback Jerry! Your job was quoted for basic cleaning for your windows and your storm windows as I stated in our conversation when we arrived on the job. I’m sorry you’re so frustrated and unwilling to work with us to resolve this issue. We also realize that we can’t please everyone all the time. We will chalk this up as a learning lesson and continue to provide our 100% guarantee for anyone and everyone that needs it. We truly value all of our customers and take these reviews to heart. Again I am sorry that we couldn’t come to an agreement.

Credentials

Background Check

Christian James

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based off of industry standards we are a local, small family owned business with employees who we consider family. We offer 100% guaranteed satisfaction with no questions asked.
What is your typical process for working with a new customer?
When working with new clients our whole goal is to make sure you are 100% satisfied by easing any worries you might have, we offer a 100% satisfaction guarantee. State of the art tool online tools and window cleaning equipment, seamless scheduling, communicating skills. We will send an you an estimate once contacted by the customer and when we are scheduled we are always on time professional, polite and courteous. We show up ready and go over in detail exactly what our procedures for the different services we provide.
What education and/or training do you have that relates to your work?
I have 30 Years experience in Window Cleaning, Gutter cleaning and Pressure Washing. Studied business management at Clackamas Community College and graduated from Rex Putnam High School in 1989 In Milwaukie, OR. and would be honored to earn your trust as our next valued client.

James Co Window Cleaning

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