He's really great! He called me back and made sure we connected, he said when he could come over to do the work, and he was there on time. He and I had discussed the state of the disposal unit, so since we were sure it was a replacement, he actually arrived with the replacement unit already in hand! The work was hard because the people who had installed the original unit did it incorrectly, but he did the extra removal work cheerfully nonetheless. I KNOW other professionals would have charged me more for the extra removal time, but he did not! The new garbage disposal works well, with no more leaks, and I celebrated by baking some persimmon bread in my clean, properly repaired kitchen.