What is your typical process for working with a new customer?
We offer free diagnostics or free consultations for the majority of our services. When dealing with new or repeat customers, we make sure they are provided with the best customer service and are presented with all available options.
What education and/or training do you have that relates to your work?
We are a collection of geeks who have been working with computers since we were kids. Our experience growing up with computers has been a huge contribution to our success. Every employee offers their own skillset. Their training may also include certifications, college degrees, or certified training in certain skills (Such as Cisco).
What types of customers have you worked with?
We have worked with both residential and business customers. There is no problem too big or too small for us to tackle.
What advice would you give a customer looking to hire a provider in your area of work?
Review your options. Sometimes the cheapest option may not always be the best. Paying a college kid a small fee to fix a computer may sound great, but what if something goes wrong? What kind of guarantee or insurance would they be able to offer if something should break or malfunction while they are working on it?
What questions should customers think through before talking to professionals about their project?
Am I being charged for a quote? What kind of turn-a-round times are available? Is there anything I can purchase or acquire to help prevent this issue from happening again in the future?