Benjamin Franklin Plumbing
Benjamin Franklin Plumbing

Benjamin Franklin Plumbing

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Introduction: Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer. Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!
Overview

Serves Lancaster, PA

Background checked

12 employees

62 years in business

Payment methods

Cash, Check, Credit card

Featured Projects

12 photos

Specialties
Type of water heater

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Reviews
Excellent 4.9

10 reviews

5
90%
4
10%
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Read reviews that mention:


Thumbtack Customer

He did a great job and he was a very nice young man. Thank you for your Service and support nice installation
May 8, 2020
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Review from Google
Thumbtack Customer

Brennan did a great job. He looked over both problems and tackled the leaky facet first. He quickly determined that there would be a special tool needed to do the job and called to see if it was available or could be ordered. While waiting to hear back from his office, we looked at the potentially stopped up downspout/drain. He determined that it was not actually blocked and that the leakage showing in the area was because the drain in the ground had settled. In a matter of minutes he had it solved at no charge.
May 8, 2020
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Review from Google
Thumbtack Customer

Received notification by txt wth a picture of the tech assigned, Charlie arrived. Very professional, polite, thorough. Explained what was going on. Completed job and cleaned up.
May 7, 2020
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Review from Google
Thumbtack Customer

Jon was awesome, identified the problem right away and was very insightful the entire time. A pleasure having him fix our problem! Thank you so much!
May 7, 2020
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Review from Google
Thumbtack Customer

Ed was very helpful in assessing our problem and setting up the necessary procedure to take care of it immediately. He explained everything in detail and was very supportive,
May 6, 2020
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Review from Google
Credentials
Background Check

Brian Rohrer

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.

  • What is your typical process for working with a new customer?

    Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.

  • What education and/or training do you have that relates to your work?

    Work with a Team of Plumbers You Can Trust Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on! -Skilled Professionals- Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed within a timely manner. -Friendly & Courteous- Respecting our customers is one of our core values. We will treat you and your home with consideration. -Clean- Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave. -Drug-Tested- Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.

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