Benjamin Franklin Plumbing

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Introduction: Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer. Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!

Overview

Hired 1 time

Background checked

17 employees

65 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Featured Projects

12 photos

Reviews

Excellent 4.9

10 reviews

5

90%

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10%

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Read reviews that mention:

Thumbtack Customer

May 14, 2020

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From Google

Everything was done well and quickly. Four stars, not five, which was what I initially rated. The work was good, the man was professional, but the work was overpriced. Pipes under sink had leaks. The cost was quoted as 240.00. My old disposal broke when he was working , so I asked him to just take it out which was more time added to that, I had agreed to a 240.00 deluxe plan, so no 76.00 initial cost. Upon arrival, he said new customers are not charged an initial fee, though I already had agreed to the plan and waiving the initial fee was part of it. After being here a little more than an hour taking out old metal pipe, putting in pvc pipe under sink, a new sink drain, and hooking dishwasher up to new pipes, the cost was 493.00. That was with 15%off. He arrived very quickly after initial call, was professional, work was good. Cost was exorbitant, which is the companys fault, not his, I guess. The receipt was not itemized, so I will ask for a proper invoice. I had agreed to that price, after the old disposal was broken because there really was no way, at that point , I could call another plumber. A leak became a huge problem. I will cancel the plan and have to pay the 70+ initial fee and 15% more for services, which will make the cost come to 566.95 + 76 or 643.11 for an hours work, some pvc and plastic ( the pipes had been metal) , and a sink drain.

Thumbtack Customer

May 8, 2020

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From Google

He did a great job and he was a very nice young man. Thank you for your Service and support nice installation

Thumbtack Customer

May 8, 2020

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From Google

Brennan did a great job. He looked over both problems and tackled the leaky facet first. He quickly determined that there would be a special tool needed to do the job and called to see if it was available or could be ordered. While waiting to hear back from his office, we looked at the potentially stopped up downspout/drain. He determined that it was not actually blocked and that the leakage showing in the area was because the drain in the ground had settled. In a matter of minutes he had it solved at no charge.

Thumbtack Customer

May 7, 2020

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From Google

Received notification by txt wth a picture of the tech assigned, Charlie arrived. Very professional, polite, thorough. Explained what was going on. Completed job and cleaned up.

Thumbtack Customer

May 7, 2020

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From Google

Jon was awesome, identified the problem right away and was very insightful the entire time. A pleasure having him fix our problem! Thank you so much!

Credentials

Background Check

Brian Rohrer

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.
What is your typical process for working with a new customer?
Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.
What education and/or training do you have that relates to your work?
Work with a Team of Plumbers You Can Trust Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on! -Skilled Professionals- Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed within a timely manner. -Friendly & Courteous- Respecting our customers is one of our core values. We will treat you and your home with consideration. -Clean- Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave. -Drug-Tested- Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.

Benjamin Franklin Plumbing

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