Charles communicated frequently through the site, showed up when he said he would, was polite,friendly, and explained everything he was going to do before he did it. He worked quickly and efficiently. He hung a large piece of art, and we also wanted him to fix a poorly installed deadbolt. He had a clever fix of using plumbers putty to fill in the missing wood from the old doorframe, and putting a nice wrap around plate to make it look great, and make the deadbolt extra secure. He had to do some extra chiseling to make the deadbolt fit perfectly, and had the right tools to get the job done. I was very impressed.