ACSP Computers, LLC

$95

starting cost

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Zip code

Computer issue

Responds in about 19 min

Introduction: ACSP Computers has been providing Managed IT support to businesses 2005. We offer break/fix services on an as needed basis, as well as monthly contracts. We provide service and support for computers, workstations, servers, as well as your company’s entire network infrastructure. We also offer IT staffing solutions full or part-time.

Overview

Current Top Pro

Hired 13 times

Serves Myerstown, PA

Background checked

16 employees

16 years in business

Payment methods

Check, Credit card, PayPal, Square cash app, Zelle

Social media

Facebook, Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

36 photos

Managed Services
Network Support Services

Specialties

Computer issue

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Computer type

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.5

14 reviews

5

79%

4

7%

3

7%

2

0%

1

7%

Read reviews that mention:

Randall N.

Network Support Services

My experience with Mark was average. He was responsive initially, he came to spec out the layout and he recommended equipment. There was a suggestion of purchasing refurbished equipment or new equipment and we decided to purchase new equipment. The bill was paid in full on the exact same day and it took a week to get the equipment. We were told at first the order would be placed with B&H located in Manhattan but then the equipment would have to be shipped to a warehouse in Pennsylvania. When Mark arrived to setup the access points, the equipment was clearly used and I recognised right away and asked twice if the equipment was used. Mark after the second time finally acknowledged that it was used and that he would order new equipment from B&H. I'm not sure why new equipment wasn't ordered right away, but the next day he arrived with brand new equipment and was able to provide a receipt for the order. Mark charged for installation but in all honesty, the installing could have been done by myself. Mark stated that I had to have a stand alone computer to manage the hardware, but I was able to install the software on my regular Mac computer and control all of the hardware without issue. After Mark left, I had to end up installing to Wifi extenders because coverage still was not adequate for one side of our house. I was able to figure out everything that I needed by calling the company directly and watching YouTube. Mark might be better suited for a smaller job, but for what I needed he did an ok job. The one fact that did not sit well was that used equipment was brought to my house and it was clearly known that the equipment was used.

Sep 15, 2021

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Verified

Leonard B.

Network Support Services

Prompt response a a Spectacular service would recommend Mark to everyone and will be utilizing their services in the future

Feb 22, 2021

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Verified

Gloria P.

Computer Repair

I was very impressed with the rep. He met all of my needs, was polite & professional. The work was done in a timely fashion & great price. I would recommend this company for all of your computer services.

Mar 16, 2019

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Verified

Carol F.

Network Support Services

I am very disappointed. Owner Mark never called back to fix what we paid $280. for installing new computer with software. I could tell you so much about his life because he is a talker working for $95./hour. It still doesn't work the way he explained & just decided what was needed on new computer. Not happy!!

Aug 31, 2021

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Verified

Bryon G.

Computer Repair

my problem was handled quickly and professionally...

May 21, 2021

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Verified

Credentials

Background Check

Mark Angelisanti

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Pricing models can differ depending on the Service Level Agreement. Break/fix services are billed hourly, and MSP managed services are typically billed monthly.
What is your typical process for working with a new customer?
We assess the needs of the client, a work to propose a best solution to them to ensure the most reliable, yet cost effective results
What education and/or training do you have that relates to your work?
All of our staff possess at least an associates degree or higher, however, over 50 years combined experience says a lot more than a piece of paper from a college