FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
“I believe in honest, transparent pricing , no hidden fees, no surprises. Here is how my pricing works: I charge a diagnostic fee to come out and properly identify the problem. If the customer decides to move forward with the repair, that diagnostic fee goes toward the total cost of the job. The final price depends on what parts are needed and the complexity of the repair, but I always give a full quote before starting any work ,the customer approves everything first. I never start a repair without clear agreement on the price. I keep my rates fair and competitive because I want to build long term relationships with my customers, not just make a quick dollar. I also occasionally offer discounts for seniors, returning customers, and reterrals - just ask and I’ll do my best to work with your budget. My goal is always to give you the best value - quality work at a fair price.”
- What is your typical process for working with a new customer?
“When a new customer reaches out, my first priority is listening. I want to fully understand what’s going on with their appliance before I ever show up at their door. I ask a few simple questions what’s the appliance doing, when did the problem start, what brand and model they have. That way I can come prepared with the right tools and most likely parts, saving everyone time. When I arrive, I introduce myself, do a thorough diagnostic before touching anything, and then explain clearly what the problem is and what it will cost to fix no surprises. I don’t start any work until the customer is fully comfortable and has approved the repair. Once the job is done I test everything in front of the customer to make sure they’re satisfied before I leave. I treat every home I enter with respect, and every customer like they’re my only customer that day.”
- What education and/or training do you have that relates to your work?
“I started my career as an appliance repair technician in 2023, and from day one I threw myself fully into the work. I trained hands-on in a professional company environment where I quickly stood out I was recognized as one of the best technicians in the company. That kind of performance comes from taking every job seriously, always being willing to learn, and genuinely caring about doing things right. In just a short time I built strong diagnostic skills, experience across multiple appliance types and brands, and a reputation for quality work. I may be newer to working independently, but my skills and work ethic are anything but new.”