FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, transparent pricing based on the size, condition, and complexity of each project. Estimates are always free, and we’re happy to work within your budget whenever possible. We do not charge hidden fees — all costs are discussed upfront. Every project is unique, so we take the time to assess your space and provide an accurate, detailed quote before any work begins.
- What is your typical process for working with a new customer?
Our process is designed to be simple, clear, and stress-free from start to finish: Initial Contact: We start with a quick conversation (by phone, text, or Thumbtack) to understand your needs, goals, and timeline. Free Estimate & Site Visit: We’ll schedule a free, no-obligation visit to assess the space, take measurements, and answer any questions you have. This helps us give you an accurate quote. Customized Proposal: You’ll receive a detailed quote outlining the scope of work, materials, timeline, and total cost. No hidden fees — everything is upfront. Scheduling & Prep: Once approved, we’ll set a date and go over any prep work needed before we begin. Project Execution: Our team arrives on time and completes the work with precision, care, and attention to detail. We keep you informed every step of the way. Final Walkthrough & Follow-Up: After the job is complete, we do a final walkthrough with you to ensure you're 100% satisfied. We also provide care instructions and are always available for follow-up questions.
- What education and/or training do you have that relates to your work?
Our team at PrimeeStone Coatings brings a combination of professional hands-on experience, industry certifications, and ongoing training to every project we take on. We have completed specialized training in: Concrete coating systems (epoxy, polyaspartic, decorative finishes) Surface preparation techniques to ensure long-lasting results Hardwood floor installation and refinishing, including sanding, staining, and sealing methods using industry-standard equipment OSHA safety standards and proper jobsite protocols We stay up to date on the latest products, tools, and techniques through manufacturer workshops and certified training programs. This allows us to deliver high-performance, professional-grade results that last.