What should the customer know about your pricing (e.g., discounts, fees)?
Since every situation is unique we try to offer the most fair pricing for your particular situation. Our pricing is quite competitive. We offer a low price guarantee where we will meeet or beat the price of any other licensed and insured competitor for the same work.
What is your typical process for working with a new customer?
First we come and investigate your area and then we put together a detailed proposal for remediation and then we come with our trained crew to do the work following strict industry protocol.
What education and/or training do you have that relates to your work?
Many of our inspectors are college educated and have taken various training on Mold Remediation and Inspection.
How did you get started doing this type of work?
I have an air quality background working with such organizations as the White House, the NYPD and FDNY. Over my years of work I saw a need for quality treatment of mold, air quality testing, water damage restoration, remodeling and duct cleaning.
What types of customers have you worked with?
Residential, Commercial and Government from small apartment owners to large warehouses
Describe a recent project you are fond of. How long did it take?
We were called who noticed an odor in their home. After testing and investigating their place we found a water pipe leak and were able to successfully remediate the area.. The customer was very impressed with our responsiveness, dedication and quality of service.
What advice would you give a customer looking to hire a provider in your area of work?
Look for someone who can clearly explain what the issues are, how they will be dealt with and what ongoing measures can be taken to prevent problems from reoccurring.
What questions should customers think through before talking to professionals about their project?
They should try to determine what their areas of concern are and what caused the mold, water damage or air quality issue. Was there a leak or flood in the area? Is there adequate ventilation? What might be some other issues that caused the problems they have now as we not only like to treat the area, but the underlying source of the problem too. Fir remodeling and duct cleaning we also like to ensure that we do quality work that truly satisfies and meets the needs of our customers.