Fashion Facez Artistry

This has actually been the worst experience that I have had with a vendor and I plan events for a living. I would give ZERO stars if it were possible. The short version of what happened is this: Tammi took my money for a deposit and then disappeared. She didn't respond to texts or emails. The only time that I heard back was when I filed a dispute with PayPal over the $232 that I paid her. The long version: Tammi and I spoke and negotiated a price for her to do the hair and makeup for my wedding in September 2014. She told me that she had another bride interested in my date, so she would need a deposit from me to hold the date. She said that she would send me a PayPal invoice and once it was paid, she would mail me out a contract. I paid the invoice for $232 on February 19th. Once it was paid, we texted back and forth and she said that she would mail my paperwork out that day (2/19). Everything seemed fine. Flash forward to March 4th... I still had not received anything in the mail (we are only about 35 miles away from one another), so I texted Tammi to let her know that I had not received anything. She NEVER responded. Then on March 6th I emailed the address on the PayPal invoice (the only email I had for her) asking for a refund of my deposit because I was uncomfortable. I paid an invoice to someone that I do not know and found on the Internet and then never received any paperwork or got any response when I reached out. Surprise surprise... no response again. By that evening I was feeling like I was scammed. I went on PayPal and disputed the charge. If you aren't familiar with PayPal (I have become very familiar recently), when you dispute a charge it emails the seller and then you are supposed to solve it yourselves at that level of the dispute. I immediately got a response when PayPal reached out to her. Tammi basically said that she did send my contract and that she never received any of my messages (text and email). Believable right? Not at all. She emailed a copy of the contract from her files that she said that she had mailed back on Feb 19th. No doubt she created it right at that moment. She wanted to move forward and still do the hair and makeup for my wedding. I was not interested. My issue was not that she didn't mail the contract... my issue was that she did not respond to me when I asked about it twice. I expect more from someone who I am paying for a service. She did not want to refund my money. She said that the deposit was non-refundable. She then emailed me a copy of a receipt from the post office for a bunch of mailings that she had sent out. Strategically the date of the mailing was cut off, but it did show the destination city of each mailing. There were about 7 different mailings… none of which had my town as the destination city. The second thing that I saw was that each item was set to be delivered on March 6th or 7th and was sent first class mail. There is no way that if my contract had been sent on Feb 18th, 19th, or even 20th could it have taken that long to go 35 miles first class mail. Again.. this shows that she never even sent it to me and tried to show some random receipt as proof. Once I pointed out these exact things to Tammi she offered to give me my money back in 30 days if I did the following: close my dispute on PayPal and refrain from leaving negative reviews on any social media or thumbtack for her. She said that she needed 30 days to rebook the date and was confident that she could considering that she has over 6 months until the actual date of service. She said that if I closed the dispute with PayPal I could just reopen it if she didn't pay me within the 30 days and because I had it in writing PayPal would back me. Wanting my money back I agreed to do so. (She is admitting fault here in my eyes) Luckily, I decided to check with PayPal before I closed the dispute. They said that I should absolutely NOT close the dispute because once a dispute is closed it can never be opened again and I would basically be forfeiting the money unless I took her to court. Which… I am obviously not doing over $232. Obviously Tammi was trying to trick me into closing the dispute so that she wouldn't have to pay me. I'm sure that she knew that no one would spend the money to go to small claims court over $200. I called Tammi to tell her that what she told me was wrong. She became angry and kept saying that I had it in writing and that should be enough. I asked her again for proof that she sent my agreement in the mail. She said fine and hung up. I then got an email from PayPal saying that my dispute had been escalated to a claim (where PayPal gets to make the decision on the disagreement) and an email from Tammi with a tracking number for USPS that was supposedly for my contract. I go on to the tracking system and guess what... The number could not be found. Shocker! So at this point I call PayPal to see what I should do next and the woman tells me that I should immediately file a dispute with my bank for the charge because PayPal will not protect me as a buyer. THE MOST IMPORTANT PART OF THIS STORY IS THIS: PAYPAL'S BUYER PROTECTION DOES NOT COVER SERVICES. IT ONLY COVERS GOODS. SO THEY WILL NOT EVER REFUND MONEY FOR A DISPUTE OVER A SERVICE. Please remember that when doing business with anyone on PayPal for a service. It is basically like handing cash to someone and walking away hoping that they do what the said that they would. PayPal did not refund my money. I called my bank and disputed the charge. I have not heard back from them about it yet, but they have been lucky enough to get an even more detailed version of this story with copies of emails and receipt images etc. so they should be refunding my money soon. On Saturday morning March 8th I received the contract in the mail from Tammi. It was post marked for March 7th. Surely she mailed it in the middle of this dispute. The funny part is this... it was the carbon copy of what was supposed to have been mailed to me before. She stated in email that she only had the scan that she made from the original. Now how could she send me the carbon copy of something that she said that she didn't have because she mailed it in February... ??? Maybe she didn't set out to scam me in the beginning, but she did in the end. This is not how someone should do business. She knew she made a mistake by not mailing my contract and an even bigger one by not responding when I reached out... she should have just refunded my money. You live and you learn. Just remember the part about PayPal.

The hair and makeup team were great! They showed up on time and were professional. My hair and makeup looked amazing! I never wear makeup and often when i get professional makeup done my face feels heavy and my eyes irritated. My wedding day makeup was flawless, lightweight and i didn’t want to take it off at the end of the night. Everyone that got hair and/or makeup loved the services provided. If I have other big events I would reach back out to Fashion Facez. I would also definately recommend this team to others. Thank you Fashion Facez Artistry for helping to make my day special! Tammi, thank you for the extra care and attention you showed me.

Tammi was amazing for my wedding. She got me, 5 bridesmaids, my mother-in-law and step daughter done in time for the ceremony. My makeup trial we scheduled for my bridal shower and even though she ended up having to book another client she got Leon and got me done. I highly recommend her for your event. She did such a great job one of my bridesmaids hired her to do our makeup for her birthday party. Of course the makeup was amazing again!

Tammi was professional from the first correspondance, through the makeup trial and the wedding day. Our makeup was flawless and Tammi was true to her word- that our makeup would last 12 hrs. We looked sensational from 8:30 in the morning until midnight when our beautiful day was over. She did such a fantastic job - the makeup was so natural looking and the pictures are exquisite! Thank you for everything Tammi - I will recommend you to anyone having a special event that would need a makeup artist.

Tammi was very professional and did a wonderful job with the make-up for my wedding as well as for my bridesmaids. I would recommend her to others and hire her again for another event!!!