What education and/or training do you have that relates to your work?
Jim just completed his IICRC Traning, which is like getting a Masters Degree in Carpet Cleaning. Jim and I both attend frequent workshops and in-services to stay up on the latest developments and cleaning techniques.
How did you get started doing this type of work?
Jim and I were looking for a business to buy which was service related and which we
felt we could see immediate results for the customer. We worked with our mentor for a month before we decided it was a good fit.
What types of customers have you worked with?
True deep and surface steam cleaning of Residential Carpet, Upholstery, Tile & Grout.
Describe a recent project you are fond of. How long did it take?
Jim and I cleaned a carpet which had not been serviced for a while. The customer wanted us to clean it first to see if she should keep it or have it replaced. Her face was beaming when we were finished, and she told us she wouldn't be replacing it any time in the near future.
What advice would you give a customer looking to hire a provider in your area of work?
Jim and I always suggest that a customer looking for a service like ours check out the Owner/Operator first before going to a large company that doesn't really care as much about the end result. A lot of times we are called in to clean the carpets, upholstery, tile and grout that another company supposedly serviced.
What questions should customers think through before talking to professionals about their project?
Jim and I wish our customers knew how important it is to vacuum frequently between our cleanings.