FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At McClellands Contracting & Roofing, we operate on complete honesty, integrity, and transparency—no hidden fees, unexpected surprises, or high-pressure sales tactics. Free, Detailed Estimates: We provide upfront, itemized quotes so you know exactly where every dollar is going before any contract is signed. Premium Quality & Exclusive Warranties: As an Owens Corning Platinum Preferred Contractor—a distinction held by only a select group of top roofers nationwide—our pricing includes top-tier craftsmanship, complete property protection, magnetic nail sweeps for cleanup, and access to exclusive extended warranty coverage. Flexible Financing & Payment Options: We accept cash, checks, and major credit cards, and we offer competitive financing options to fit your project into your household budget.
- What is your typical process for working with a new customer?
We’ve streamlined our process to keep you informed, comfortable, and stress-free every step of the way: 1. Consultation & Inspection: We listen to your goals, inspect your roof and exterior, and walk you through the full range of Owens Corning roofing systems and shingle colors with zero sales pressure. 2. Detailed Proposal: You’ll receive a clear, itemized quote outlining the full scope of work, material specifications, and warranty options so you can make an educated decision for your home. 3. Professional Project Management: Before installation day, we coordinate all logistics with you—including material delivery and driveway access. On job day, our trained crew respects your property and protects your landscaping from start to finish. 4. Final Walkthrough & Quality Check: Our Crew Lead performs a thorough inspection and walks the property with you to ensure 100% satisfaction before final project completion.
- What education and/or training do you have that relates to your work?
We are proud to be an Owens Corning Platinum Preferred Contractor, a distinction held by only a select tier of top roofing contractors nationwide. Maintaining this elite status requires ongoing factory training, rigorous quality audits, and strict adherence to proper installation and ventilation standards. We hold all required West Virginia state contractor licenses, business registrations, and comprehensive insurance coverage (General Liability and Workers' Compensation) to ensure complete peace of mind for every homeowner. Our field supervisors and crew leads undergo continuous safety training—including OSHA protocols, proper fall protection, and property management safety—so every job site is clean, safe, and efficient.