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Hired 44 times
9 years in business
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They did a good cleaning job and are detailed oriented.Apr 5, 2019Verified
Very happy with the cleaning they did. Would definitely hire again. Highly recommend.Sep 16, 2017VerifiedCleaning From the Heart "It's All In The Details"'s reply
David: Thank you kindly for your stellar rating! It makes us smile to hear that you are very happy with the services that we offered. We'd love the opportunity to provide a future service, Remember CFTH! Thank You!
The employees from Cleaning from the Heart do a great cleaning our house. Only reason I didn't give 5 stars is because upon initial meetin we had agreed upon cleaning the upholstery and it's about 7 trips later and they still haven't been cleaned which was promised on the initial cleaning. They get everything else nice and clean and smelling great when coming home from a long week of work.Mar 18, 2016VerifiedCleaning From the Heart "It's All In The Details"'s reply
Mike: Thank you for taking the time to write a review! We appreciate great customers like yourself letting us know that you are happy with our service. We do apologize for the misunderstanding on the upholstery service; for this is a service that we offer that requires additional time separate from the cleaning time. Thanks for letting us know so we were able to schedule that for you. Thanks again!
Joel and his team do a great job cleaning! Unfortunately, communication is another story. We had this company booked bi-weekly for the cleaning of our home. There seemed to be scheduling issues almost every time they were scheduled to come to our home in the two months we had them hired. If whatever problems were going on we're communicated to us, perhaps we could have worked with Joel. Unfortunately, most times we came home to an uncleaned house and it was up to us to contact Joel to find out what happened. We wish Joel luck and hope the company's challenges are resolved soon.Jun 20, 2015VerifiedCleaning From the Heart "It's All In The Details"'s reply
Lisa: Thank you for taking time to provide us with your feedback. We appreciate that you recognized that our cleaning service was excellent! Though your rating in communication was much lower than we ever expected; we do apologize for for any inconvenience to you. Unfortunately, our company this past month was faced with the challenges of an unexpected emergent event (the auto accident in route to your home) & the loss of (2) staff due to emergent medical needs. These events, unfortunately beyond our own control, compromised our service excellence standards. We place a great importance in meeting our customers expectations; therefore we responded quickly in taking accountability; offered an apology; and a discount for the inconvenience. In closing, we do wish you the best success in finding a service to meet your immediate needs. We'd love the opportunity to restore your service anytime in the future. Respectfully Submitted, Joel / Dawn Copp Cleaning From The Heart Owners
House Cleaning (One Time)
House was immaculate and cleaned to perfection! Joel is a very kind man who went above and beyond to make sure my house was move-in ready.Apr 1, 2015VerifiedCleaning From the Heart "It's All In The Details"'s reply
Yvonne: Thank you kindly for your positive feedback & kind words! We are pleased to hear that you were so satisfied. We understand how stressful things can become when moving from one state to another; our goal was to lessen that stress. Let us know if you need any services in the future...we would love the opportunity to make your home shine once again! Welcome to Pennsylvania! Joel / Dawn Copp
- What should the customer know about your pricing (e.g., discounts, fees)?At CFTH we value the importance of providing a face-to-face estimate to all of our clients. In fairness to both our clients & our company, we would rather spend the time getting acquainted with clients in order to understand your level of cleaning needs; and provide you with an honest & accurate cost. There are many variables when establishing a "true cost" for services. Some of those variables range according to the type of service request; your location of services; and the level of services required. Our general pricing fee schedule is as followed: Residential Cleaning pricing range: $30.00 - $35.00 / hourly. Commercial Cleaning prices range: $25.00 - $30.00 / hourly Carpet Cleaning price range: $ $.38 - $.45/ sq foot Carpet Steps: $5.00 / per step Floor & Tile Cleaning Services: $1.25/sq foot Upholstery Cleaning: per piece
- What is your typical process for working with a new customer?Cleaning From The Heart loves to meet new clients! Whats worse than spending wasted time in your busy schedule. When requesting our services, we will schedule clients for an face-to-face estimate to ensure that we are providing you with an honest estimate. After meeting, we will then provide you with a formal estimate for your review & decision. Upon your decision; we typically can start your services within a (1-2) week timeline.
- What education and/or training do you have that relates to your work?Fully Licensed Integrity: All staff are screened with criminal & child care clearances. Cleaning From The Heart Accreditation's: * ARCSI National Member * IRC Cleaning Institute Certification * Nat'l Pro-Cleaners Network * PA Cleaning Institute Certification * York County Economic Alliance Member * Community Partner Pay It Forward Recognition * Service Excellence Award: The Best Of York County Services * Cleaning For A Reason Partner (Services for Medical Clients)