We had an emergency situation with our malfunctioning alarm system. I received a notification from Eric soon after I posted the request for service, and he arrived at our house within an hour. He was professional, courteous, knowledgeable, concerned about helping, and he provided background about our system and the options. Eric left a job that he was working on to address our emergency, which was very customer focused. We will be calling Eric at StarTec again when we need security system service!!