they didn't do anything other than walk in my home, look at the model number on my fridge, and leave...other than charge me $109.
they never even tried. I've reached out to them multiple times and offered numerous solutions. they have been nothing if not dismissive, bordering on rude.
this is the first bad experience I have has with thumbtack, but because new England filter and repair scammed me, I will not be using it again.