FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pride ourselves on offering competitive, transparent pricing so you always get great value. Here’s how we make sure your project stays affordable: • Competitive Base Rates: Our core services are priced to be on par—or better—with industry standards, ensuring you receive top-quality work without overpaying. • Side‑Work Discounts: If you need any additional or “side” tasks alongside your main project, we’re happy to apply a discount so those extras don’t break the bank. • Insurance Coordination: We partner directly with major insurers to streamline billing. In most cases, you’ll only be responsible for your deductible—no surprise out‑of‑pocket fees. If you ever have questions about a quote or want to explore package options, just let us know. We’re here to make sure our pricing works for you!
- What is your typical process for working with a new customer?
Our process is rooted in transparency and designed to give you full visibility into what to expect—so there are as few surprises as possible. Here’s how we get started together: • Initial Contact Your journey begins when you reach out to us. In this first conversation, we’ll listen to your needs and goals, learn about the type of service you’re seeking, discuss the size and scope of the work, and talk budget. This helps us understand exactly what you have in mind and frame the project parameters up front. • Site Visit Next, we’ll schedule a convenient time to visit your location. During this in‑person meeting, we’ll take precise measurements, walk through your vision in detail, and answer any questions you have. We’ll also point out potential options or enhancements you might not have considered—always with your objectives and budget in mind. • Estimates Within seven business days of our site visit and agreement on a scope, you’ll receive a clear, written proposal. This document breaks down the full scope of work, itemizes anticipated costs, and lays out projected timelines. Our pricing is competitive and transparent, and if anything needs tweaking—whether it’s priority features or budget adjustments—we’re happy to revise your estimate until it aligns perfectly with your expectations. From there, once you give us the green light, we move into project planning and execution—but you’ll always have a single point of contact, and regular progress updates.
- What education and/or training do you have that relates to your work?
We’ve built our reputation on decades of licensed, certified, and hands‑on experience. Our credentials include: • Professional Installers: Our installation team has mastered precision fitting, finishing techniques, and the latest industry best practices. • Licensed General Contractors: We hold all required state contractor licenses, so you can trust us to oversee your project end‑to‑end—managing schedules, budgets, and subcontractors. • Certified Electricians & Plumbers: Our electrical and plumbing experts are fully licensed and bonded. They stay up to date on code changes through continuing education, ensuring every wiring run or pipe installation meets or exceeds safety standards. • Trained Interior Designer: From space planning and material selection to lighting design and color theory, our interior design expert brings formal training and creative vision to make your space both beautiful and functional. Whether it’s a bespoke residential remodel or a large commercial renovation, our diverse expertise and passion for excellence ensure your project is in capable, caring hands.