FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront, honest pricing with no hidden fees. Free duct evaluations, clear recommendations, and financing available for qualifying projects.
- What is your typical process for working with a new customer?
Our process starts with meeting our new client where they’re at. Understanding their past experiences, current concerns, and desired outcomes. Understanding these components allows us to make better recommendations. After that, we proceed with thorough evaluations. We utilize tools others may not. We can’t fix what we don’t measure. Data drives our decisions and solutions.
- What education and/or training do you have that relates to your work?
I’ve managed local service departments, full operations, and install departments. I’ve seen all facets of this industry from the contractor side. 11 years of field experience, 4 years of operational experience. I have an associates degree in Environmental Control Technology, South Carolina Mechanical Contractors License, and many certifications related to my industry.