Renew Maids
About
We are the premier home cleaning service in the Pee Dee area of South Carolina. Book now and relax. We'll do the cleaning for you!
Business hours
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Payment methods
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Services offered
Space for cleaning
Garage
Basement
Attic
Cleaning type
Cleaning organizing
Junk removal
Reviews
3.0
2 reviews
5
50%
4
0%
3
0%
2
0%
1
50%
Kyle O.
Aug 10, 2015
Love Renew Maids! I've been using these guys for over a year and have always been satisfied. They are reasonably priced, on time, and very friendly. I have used other larger corporate cleaning services in the past and I've always been disappointed. I like that they are based here in Florence. They are very professional and I'll keep using them for years to come.
Kelsi H.
Sep 30, 2015
Hired on Thumbtack
We have been trying to schedule a cleaning with this company for a few weeks now. At first they said they would not be able to do it within the time frame needed; therefore I was going to go with a different company.
After a few days the owner contacted me and stated that he did have an opening for that week so I accepted and did not pursue other options. The day they were scheduled to come I receive a phone call stating that the maid had been in a fender bender and would not be able to make it that day. The owner offered to come and clean the house himself, but made it known that he was the owner and did not usually do the cleanings. I asked if we could have it done sometime next week, preferably early in the week, and he stated that he would try and fit us in Monday but that it would likely be Wednesday before he could send someone. Although I was hesitent because we really needed it done before the weekend he assured me that we would work something out.
We did not hear anything back until Wednesday the following week and it was to inform us that they were short staffed and would not be able to do it that week.
Now it's almost two weeks later and we have yet to have our house cleaned or be formally scheduled for a cleaning. I understand that things happen, but the professionalism and customer service was lacking here. If you're not able to do a job, don't commit. We could have pursued other options. We have found other maid services that are less expensive and more accommodating. We won't be using or referring their services in the future.
Renew Maids's reply
Yes, unfortunately we were going through some personnel issues at this time. Since it's incredibly expensive to send quotes on this site, we wanted to correct the personnel issues while retaining this client. Unfortunately the personnel issues took longer than expected to correct.
We could have easily found a new cleaner to send out to the client to reach the deadline, but we would never use a cleaner that we didn't background check and ensure was safe.
During this hectic time we were always available to contact from the client, and at no time did we have a scheduled time and not show without notice.
Now that the personnel issues are corrected our current and future clients can expect to continue to receive top service. Take a look at our other review from Kyle.
House Cleaning