FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is affordable and upfront. Discounts: - Senior Citizens 20% off - Veterans 20% off - Teachers & First Responders 15% off - Church’s & Non-Profits 15% off - 10% off first time work orders over $500 We accept Cash, Card, Check, Venmo, Cash App, Zelle, and Bank Transfers
- What is your typical process for working with a new customer?
At Mastermind Plumbing, our process for working with new customers starts with understanding their specific needs. We begin with a detailed consultation, either in person or over the phone, to assess the situation. Once we have a clear idea of the issue or project, we provide a transparent estimate and explain the steps involved. From there, we schedule a convenient time to perform the work, ensuring minimal disruption to the customer’s day. Throughout the process, we emphasize clear communication, attention to detail, and top-quality service to ensure complete satisfaction. Our goal is to give you quality service and make you a life long customer!
- What education and/or training do you have that relates to your work?
We're a South Carolina Licensed Mechanical Plumbing Contractor. Our team of plumbers brings over 20 years of extensive experience and in-depth knowledge to every project. Each of our professionals have undergone rigorous, hands-on training in the latest plumbing techniques and technologies. This ensures we deliver high-quality workmanship, whether it's a simple repair or a complex installation, always adhering to industry standards and best practices. Each of our plumbers has gone through safety training and extensive background checks to ensure your safety as well.