AIM Real Estate Management

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Introduction

VISION STATEMENT To add value through our service to everyone who experiences real estate through our company. MISSION STATEMENT To consistently do what is right, fair and true, to grow each day, this is our AiM. CORE VALUES Our core values are Credibility, Reliability, Integrity. MANAGEMENT PHILOSOPHY When faced with a decision, we ask ourselves the following: Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? Will it be beneficial to all concerned? We will only participate when our answer is affirmatively YES to ALL of these questions. CREDIBILITY RELIABILITY INTEGRITY ★ To be trusted by every client, vendor, and our community ★ To continue to inspire trust through our action and follow through ★ To do what we say we are going to do, each and every time ★ To consistently perform professionally, with the utmost respect for all ★ To always work with strong moral and ethical principles ★ To do what is right and take action to grow, each day

Overview

Background checked

22 employees

18 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Check and Credit card.

Social media

Facebook, Instagram, Twitter

Specialties

Management needs

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Reviews

Customers rated this pro highly for work quality, value, and professionalism.

Very good 4.6

45 reviews

5

84%

4

5%

3

2%

2

0%

1

9%

Past Customer

Aug 13, 2018

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From Google

We rented for 5 years, and throughout our time had a ton of various issues brought to their attention from: black mold, broken a/c, broken heat, 2 rat infestations, and leaking windows. Minuscule steps were taken to "repair" these issues (once the owner finally signed off that is, often times 5+ days after the problems were brought to his/her attention). The broken heat went 12 days in December when the temp was a high of 40, and the heat 3 days in August when temps were above 96. Upon move out, they offered $160 out of $500 deposit back. $275 went to "cleaning" the 900 sq ft apartment (which we vacuumed 3 times, and then swiffered afterwards--also who charges that much to clean such a small apartment?) and $160 went to "paint repairs" for the two spots on the wall that we made in our 5 years with them. Upon trying to resolve this, not only was the leasing agent not helpful, but also the owner Kevin was not willing to try to help or work with us. We were excellent tenants who paid on time, never caused any problems with the house or neighbors, and simply caused normal wear and tear, which is expected when you have a consistent tenant for 5 years. The deposit is for damages caused by tenants that need to be repaired (example hole in the wall), not for things that need to be replaced by the owner. Perhaps the owner should've replaced the dated wallpaper in the bathroom or the carpet from the 70's, not simply fined the tenants for it being old.

AIM Real Estate Management's reply

Hi Shannon! Cleaning charge was for the stove and fridge and was $75 from a much larger invoice. We am happy to go over the list of deductions, the move in forms and photos and move out photos with you anytime. I am sorry you were not happy with the charges you were assessed.

Past Customer

Sep 26, 2018

·

From Google

Awesome

AIM Real Estate Management's reply

Thank You!

Past Customer

Nov 20, 2018

·

From Google

AIM Real Estate Management's reply

Past Customer

Oct 8, 2019

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From Google

We rented a townhouse (321 Ceasars Place) thru Absolute Island Management (AIM) from Aug2012 to Aug2014. The unit was in poor condition. At move in, 17 items needed repair. AIM eventually fixed 4 items. We fixed 2 items. 11 items were never repaired. Biggy #1. The kitchen had 1 drawer which was broken and never fixed due to a faulty countertop installation. Our silverware tray sat on the kitchen counter for 2 years. Biggy #2. Owner/AIM refused to replace broken washer and dryer. We bought a new washer and dryer and were eventually reimbursed. Biggy #3 AC failed twice one summer. AIM did not respond in a timely manner. We finally got the number for the repair guy and called them ourselves. Mostly we corresponded via email with Leanne Norby at AIM. Did not have much contact with Kevin Quat. We will not be using their services again.Thanks Kevin for the response. I was a renter of your property but I own several properties myself. Some of your renters may be familiar with real estate law. Treat everybody like you would be treated.

AIM Real Estate Management's reply

Tom. We are shocked to just learn about your experience now. I'm so sorry you were not happy. I believe you moved out over 6 months ago. I wish I had known prior so I could have helped. We always appreciate feedback good or bad. It's rare when folks have a bad experience and when given an opportunity to correct we make our best effort to do so. We recognize something's do fail but rest assured we are on the same team with the same goal. We want you happy in your home. If there is anything further you want to discuss please reach out to me asap. Kevin.

Past Customer

Mar 11, 2021

·

From Google

Credentials

Background Check

Kevin Quat

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Management fees range based on the services requested. We offer assistance for a variety of services and trust you will find that we add value to you and your property(ies).
What is your typical process for working with a new customer?
We schedule a phone call to best understand any challenges the customer is having. We are happy to meet in our office or via zoom too.
What education and/or training do you have that relates to your work?
Our President and Founder, has worked in multifamily housing his entire career since 2003 and holds a SC and GA Broker In Charge license. Our team of professionals are licensed and experienced.

AIM Real Estate Management

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