It’s free with no obligation to hire
Hired 494 times
15 years in business
Cash, Credit card
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
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Read reviews that mention:
- Bonnie V.
Two young men came to clean my carpet. Before they arrived their pictures were text to me so I knew who was coming to my house. They were polite and professional. And, I was very pleased with the job they did. I will call on Floor Pro again in the future.Jun 28, 2020VerifiedFloor Pro's reply
Bonnie, Thank you for your great review! We are happy that you were thrilled with our service, and look forward to helping you again when needed. Larry Gates, Owner Floor Pro
- Lisa A.
The technicians were prompt and professional. They answered my questions and made quick work of the job. I would highly recommend Floor Pro for your carpet cleaning needs. I have one suggestion, it would nice to have those plastic shoe covers as the carpet remains damp for a few days.Sep 5, 2019VerifiedFloor Pro's reply
Lisa, Thank you for your amazing review! The carpet should be dry within 6-8 hours on average, but factors like the temperature in your home, humidity in the air, and type of carpet that you have can effect the dry time. We can always add additional "dry strokes" to your carpet after cleaning at your next appointment. Thank you for letting us know. We look forward to helping you again in the future! Larry Gates, Owner FLOOR PRO
- Margaret J.
I have old carpets from a house I inherited from my mother. The job they did was phenomenal. I plan to use them for the remainder of the house and some pieces of furniture requiring upholstery cleaning.Feb 18, 2019VerifiedFloor Pro's reply
Margaret, Thank you for your wonderful review! We are glad that we were able to make such a big difference in your mom’s house. We look forward to taking care of you again at your next appointment. Larry Gates, Owner/Operator Floor Pro
- Chelsi W.
I hired Floor Pro to clean my carpets after my move. They called me 10 minutes before arriving to let me know they were on their way and sent a text message with a picture of the technician who was going to be there. I really appreciated this since it makes me nervous to be a young female letting people into my house. They were both friendly and professional. The job was done quickly (20 minutes!) but they did a great job and my landlord approved of the condition the carpet was in!Feb 6, 2018VerifiedFloor Pro's reply
Chelsi, Thank you for your wonderful review! We value your opinion and appreciate you sharing your experience with us at FLOOR PRO. We look forward to taking care of you again in the future!
- Andersen C.
Contacted them literally the day before I needed the carpet to be cleaned and they were able to fit it in! So responsive and helpful, only comment was I wish they hadn't left my cat locked in the bathroom after they left. He had water, and it wasn't for a very long time, so I'm not upset about it. Honestly I'm just thankful they were able to help me out of a tough spot, and of course the floors look great!Nov 15, 2017VerifiedFloor Pro's reply
Andersen, Thank you for the great review! We appreciate you sharing your experience. We left your cat in the bathroom, as we were unsure if you would've have wanted him roaming around on the freshly-cleaned carpet. Thanks for letting us know that we did a great job! Larry Gates, Owner/Operator Floor Pro
- What should the customer know about your pricing (e.g., discounts, fees)?For most things, yes. Each customer has different cleaning needs, so we like to give you a quote based on cleaning what you actually need and what is recommend by us as professionals. The more information each client is able to give us in regards to a job, the more accurate of a quote we can provide.
- What is your typical process for working with a new customer?We like to get to know the customer and find out what the specific needs are for their home or business. We like to explain to the customer what process we use for the cleaning requested, and what will best suit the home or businesses needs. Based on that information, we can take care of each client with the highest level of quality and care that is the "gold standard" of our business.
- What education and/or training do you have that relates to your work?Yes, all the time! Like any profession, things are always changing and you always want to provide your customers with the latest knowledge of the industry. Taking courses and becoming certified in different areas of our profession shows clients how much you care about what you do. It but also provides you the education needed to answer any questions they might have about any type of service we provide!