It’s free with no obligation to hire
Hired 478 times
13 years in business
(Eastern Time Zone)
Mon - Sat
8:00 a.m. to 6:00 p.m.
Credit card, Cash
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
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The technicians were prompt and professional. They answered my questions and made quick work of the job. I would highly recommend Floor Pro for your carpet cleaning needs. I have one suggestion, it would nice to have those plastic shoe covers as the carpet remains damp for a few days.Sep 5, 2019Verified
I have old carpets from a house I inherited from my mother. The job they did was phenomenal. I plan to use them for the remainder of the house and some pieces of furniture requiring upholstery cleaning.Feb 18, 2019VerifiedFloor Pro's reply
Margaret, Thank you for your wonderful review! We are glad that we were able to make such a big difference in your mom’s house. We look forward to taking care of you again at your next appointment. Larry Gates, Owner/Operator Floor Pro
Do what you promise to do. Our sofa was not moved as we found out when they came to pick it up. We should had taken pictures but didn’t want to say we just had carpet cleaned to avoid embarrassment on all parties.Oct 14, 2018VerifiedFloor Pro's reply
Denise, We are sorry to hear of your concerns firsthand in this review. Please call our office with any concerns you have regarding your appointment so we can help take care of the issue. Larry Gates, Owner/Operator Floor Pro
Contacted them literally the day before I needed the carpet to be cleaned and they were able to fit it in! So responsive and helpful, only comment was I wish they hadn't left my cat locked in the bathroom after they left. He had water, and it wasn't for a very long time, so I'm not upset about it. Honestly I'm just thankful they were able to help me out of a tough spot, and of course the floors look great!Nov 15, 2017VerifiedFloor Pro's reply
Andersen, Thank you for the great review! We appreciate you sharing your experience. We left your cat in the bathroom, as we were unsure if you would've have wanted him roaming around on the freshly-cleaned carpet. Thanks for letting us know that we did a great job! Larry Gates, Owner/Operator Floor Pro
I am extremely pleased with this company. They were professional and did a great job cleaning all the carpet. I would highly recommend and plan to use them again.Oct 31, 2017VerifiedFloor Pro's reply
Karen, Thank you for your amazing review! We appreciate your opinion, and are thrilled that you would you use our business again in the future. Larry Gates, Operator/Owner Floor Pro
- What should the customer know about your pricing (e.g., discounts, fees)?For most things, yes. Each customer has different cleaning needs, so we like to give you a quote based on cleaning what you actually need and what is recommend by us as professionals. The more information each client is able to give us in regards to a job, the more accurate of a quote we can provide.
- What is your typical process for working with a new customer?We like to get to know the customer and find out what the specific needs are for their home or business. We like to explain to the customer what process we use for the cleaning requested, and what will best suit the home or businesses needs. Based on that information, we can take care of each client with the highest level of quality and care that is the "gold standard" of our business.
- What education and/or training do you have that relates to your work?Yes, all the time! Like any profession, things are always changing and you always want to provide your customers with the latest knowledge of the industry. Taking courses and becoming certified in different areas of our profession shows clients how much you care about what you do. It but also provides you the education needed to answer any questions they might have about any type of service we provide!