Floor Pro

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Introduction: We are a family-owned and locally-operated cleaning, maintenance and restoration business. At FLOOR PRO, we provide a concierge-level of service unlike any other in the midlands. With over 20 years of personal industry experience, we are able to deliver quality residential and commercial services to all of our clients. The cleaning industry is full of "cleaners" who can do a job, but have know idea why some things work and others don't. At FLOOR PRO, we have IICRC certifications,as well as, the experience to be able to tell you what we are cleaning, how we will clean it, and why it should be cleaned in that manner. We never try to "sell" you something you do not truly need. At FLOOR PRO, we enjoy meeting and educating clients on the specific cleaning, maintenance or restoration needs for their home and/or business. Making people happy by providing an exceptional customer experience is what I believe separates FLOOR PRO versus the competition. I love being a small-business owner and being part of a community where I get to know my customers on a personal level.

Overview

Hired 493 times
Background checked
9 employees
15 years in business

Payment methods

Cash, Credit card

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

All year
Jan - Jun
All year

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Photos and Videos

18 photos

Specialties

Cleaning method

Steam cleaning,
Dry cleaning

Reviews

Customers rated this pro highly for value, punctuality, and work quality.

Great 4.8

271 reviews

86%

10%

Read reviews that mention:

Bonnie V.
Carpet Cleaning
Two young men came to clean my carpet. Before they arrived their pictures were text to me so I knew who was coming to my house. They were polite and professional. And, I was very pleased with the job they did. I will call on Floor Pro again in the future.
Jun 28, 2020Verified
Floor Pro's reply
Bonnie, Thank you for your great review! We are happy that you were thrilled with our service, and look forward to helping you again when needed. Larry Gates, Owner Floor Pro
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Lisa A.
Carpet Cleaning
The technicians were prompt and professional. They answered my questions and made quick work of the job. I would highly recommend Floor Pro for your carpet cleaning needs. I have one suggestion, it would nice to have those plastic shoe covers as the carpet remains damp for a few days.
Sep 5, 2019Verified
Floor Pro's reply
Lisa, Thank you for your amazing review! The carpet should be dry within 6-8 hours on average, but factors like the temperature in your home, humidity in the air, and type of carpet that you have can effect the dry time. We can always add additional "dry strokes" to your carpet after cleaning at your next appointment. Thank you for letting us know. We look forward to helping you again in the future! Larry Gates, Owner FLOOR PRO
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Margaret J.
Carpet Cleaning
I have old carpets from a house I inherited from my mother. The job they did was phenomenal. I plan to use them for the remainder of the house and some pieces of furniture requiring upholstery cleaning.
Feb 18, 2019Verified
Floor Pro's reply
Margaret, Thank you for your wonderful review! We are glad that we were able to make such a big difference in your mom’s house. We look forward to taking care of you again at your next appointment. Larry Gates, Owner/Operator Floor Pro
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Chelsi W.
Carpet Cleaning
I hired Floor Pro to clean my carpets after my move. They called me 10 minutes before arriving to let me know they were on their way and sent a text message with a picture of the technician who was going to be there. I really appreciated this since it makes me nervous to be a young female letting people into my house. They were both friendly and professional. The job was done quickly (20 minutes!) but they did a great job and my landlord approved of the condition the carpet was in!
Feb 6, 2018Verified
Floor Pro's reply
Chelsi, Thank you for your wonderful review! We value your opinion and appreciate you sharing your experience with us at FLOOR PRO. We look forward to taking care of you again in the future!
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Andersen C.
Carpet Cleaning
Contacted them literally the day before I needed the carpet to be cleaned and they were able to fit it in! So responsive and helpful, only comment was I wish they hadn't left my cat locked in the bathroom after they left. He had water, and it wasn't for a very long time, so I'm not upset about it. Honestly I'm just thankful they were able to help me out of a tough spot, and of course the floors look great!
Nov 15, 2017Verified
Floor Pro's reply
Andersen, Thank you for the great review! We appreciate you sharing your experience. We left your cat in the bathroom, as we were unsure if you would've have wanted him roaming around on the freshly-cleaned carpet. Thanks for letting us know that we did a great job! Larry Gates, Owner/Operator Floor Pro
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Credentials

Background check

Lawrence Gates

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
For most things, yes. Each customer has different cleaning needs, so we like to give you a quote based on cleaning what you actually need and what is recommend by us as professionals. The more information each client is able to give us in regards to a job, the more accurate of a quote we can provide.
What is your typical process for working with a new customer?
We like to get to know the customer and find out what the specific needs are for their home or business. We like to explain to the customer what process we use for the cleaning requested, and what will best suit the home or businesses needs. Based on that information, we can take care of each client with the highest level of quality and care that is the "gold standard" of our business.
What education and/or training do you have that relates to your work?
Yes, all the time! Like any profession, things are always changing and you always want to provide your customers with the latest knowledge of the industry. Taking courses and becoming certified in different areas of our profession shows clients how much you care about what you do. It but also provides you the education needed to answer any questions they might have about any type of service we provide!

Floor Pro

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