What is your typical process for working with a new customer?
We access the needs of the customer by meeting with them and determine the extent of damage they have to their device. Once we have done this we can then determine what the best course of action is.
What education and/or training do you have that relates to your work?
We are not only doing continuing education, we are also teaching how to do what we do.
Do you have a standard pricing system for your service? If so, please share the details here.
We generally charge by the job. We don't mark up prices on parts. What we pay is what you pay. We make our money in labor. Our normal labor rate is roughly $50.00 per hour.
How did you get started doing this type of work?
I owned several cellphone stores and learned to repair the devices out of necessity. I have since trained many others to do the same. We own our own school to train techs and keep them up to date on the latest technologies.
What types of customers have you worked with?
There is no common job as every device is different and unique. However, we are constantly fixing broken screens and water damage. We also fix a lot of devices that were dropped and had no protection. We do work for many major corporations as well as individuals.
Describe a recent project you are fond of. How long did it take?
I am proud of all the work we do. We do it all as if the device were ours. Most repairs can be done in a day or less.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure the techs are certified. Look for certifications in the shop to verify what you are being told.
What questions should customers think through before talking to professionals about their project?
Experience is the best determining factor of success!
