FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the scope of work, materials selected, and project size. Every remodel is different, so we provide detailed, written estimates after an on-site consultation. We do not believe in surprise fees, everything is clearly outlined before the project begins. We focus on delivering high-quality craftsmanship and long-term value, not cutting corners. Free estimates available.
- What is your typical process for working with a new customer?
Our process is simple, organized, and stress-free: Initial Consultation – We start with a phone call or on-site visit to understand your vision, needs, and budget. Detailed Estimate – We provide a clear, written proposal outlining scope of work, materials, timeline, and pricing. Design & Material Selection – We help you select finishes, tile, cabinetry, fixtures, and any custom features. Project Scheduling – Once approved, we schedule your project and confirm timelines. Construction Phase – We maintain a clean job site, communicate consistently, and focus on quality craftsmanship. Final Walkthrough – We review everything together to ensure you are 100% satisfied. Our goal is to make the remodeling process smooth, transparent, and enjoyable from start to finish.
- What education and/or training do you have that relates to your work?
Home Identity brings years of hands-on experience in residential remodeling, specializing in kitchen renovations, bathroom remodels, custom closets, cabinetry, and full home improvements. Our team is trained in industry best practices, proper installation techniques, waterproofing systems, finish carpentry, and project management. We stay up to date with modern materials, building codes, and construction standards to ensure every project is completed safely, professionally, and built to last. We are committed to continuous improvement, quality craftsmanship, and delivering results that exceed client expectations.