FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair and upfront. Since every home and system is different, our licensed technicians or plumbers provide in-person evaluations to give accurate, upfront pricing before any work begins. We never start a job without your approval, and there are no surprise charges.
- What is your typical process for working with a new customer?
We start by scheduling a convenient time for one of our licensed technicians or plumbers to come out and assess the issue. They’ll perform a full evaluation, explain what they find, and provide upfront pricing. If you approve, we can often start the work right away. Our goal is to make the process easy, professional, and pressure-free.
- What education and/or training do you have that relates to your work?
Our technicians and plumbers are fully licensed, professionally trained, and experienced in diagnosing and solving both routine and complex HVAC and plumbing issues. We stay up to date with the latest codes, technology, and best practices through ongoing training, so you get expert service every time.