FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In most cases, we have free estimates for all of our jobs. If the job requires time to troubleshoot the problem there may be a $125.00 diagnostic fee. This fee is usually waived if the work suggested is performed. We offer a 5% military discount with a valid ID.
- What is your typical process for working with a new customer?
We treat all our customers the same as if it's the first time we have ever met. We will start with a friendly phone call to gather the information needed to book the job. We will communicate with the customer and inform them on every step of the process. We will always be on time. We always treat the customers home as if it was our own.
- What education and/or training do you have that relates to your work?
Other then 18 years in the trades, I have been through many military certification classes regarding the trades, and other necessary skills to provide service to customers. I've been trained by Generac and the military for generators as well.